Stay up-to-date with the latest news and views from rove.
Our blog covers a wide range of topics, from in-depth case studies and expert advice to essential study skills and top tips.
We also share opinion pieces that explore key trends in quality management, offering valuable perspectives to help you stay ahead in your career. Whether you’re a quality professional or simply interested in the field, there’s something here for you.
Stepping into a New Role with Confidence and Credibility
Experienced HSEQ professional Andrew Hill has successfully completed the CQI and IRCA Professional Certificate in Quality Management - a milestone that has expanded his expertise, validated his competencies and supported his transition into a new leadership role at...
Why Learners and Employers choose rove
At rove, we believe the best way to understand our impact is through the voices of our learners and the organisations they work within. As part of our latest feedback campaign, we’ll be sharing insights from those who’ve experienced our courses firsthand. This blog...
Exam Strategies for Success
Completing an exam is not only a course requirement if you’re studying Practitioner level CQI and IRCA Certified Quality Management courses, but it’s also an opportunity to demonstrate your applied knowledge. The exams are designed to assess how well you can apply...
Learning with rove
All our of courses are delivered by supported distance learning – which simply means you can study at home or work, at a time – and a pace – which suits you. Once you’ve enrolled, your dedicated tutor will contact you with information on starting your course. During...
Find out more about rove
For over 14 years, rove has been working alongside the CQI and IRCA to shape the future of quality professionals. At that time, we delivered the Level 3 Certificate and Level 5 Diploma in Quality Management. But in 2016, the CQI and IRCA introduced a new suite of...
Professional Certification Leads to Enhanced Skills, Knowledge, and Career Advancement
Integrated Management Systems Lead Wayne Almond, has successfully completed the CQI and IRCA Professional Certificate in Quality Management - a milestone that has enhanced his expertise, broadened his skill set, and led to a well-deserved promotion within his...
Strategies to Enhance Critical Thinking
Critical thinking lies at the heart of learning, enabling you to reflect on and understand your own perspective. It supports effective decision-making, problem-solving and prompts a deeper understanding of the world around you - all while developing empathy,...
Embracing Quality 4.0: Revolutionizing Industry Standards
Are you a quality practitioner who’s looking to leverage Quality 4.0 for enhanced decision-making, operational efficiency, and product quality? Yes, then this webinar is for you! We were invited to present at The CQI and IRCA North East Branch event to examine...
Mastering Time Management
At rove, all courses are delivered through supported distance learning, allowing you to study at home or work, at a time – and a pace – which suits you. This flexible way of studying CQI and IRCA certified courses in Quality Management, puts you in control of your...
Get involved in World Quality Week 2024
This year’s World Quality Week is taking place from 11-15 November 2024 and will look at the theme - Quality: from Compliance to Performance. If you are curious to find out more about the global campaign, or how your organisation can get involved, read on… WHAT IS...
Why Invest in Training and Development?
In today's complex and competitive business landscape, organisations are constantly seeking ways to improve their performance and gain an advantage over their competitors. One of the most effective strategies to achieve this is through focussing on employee training...
Strategic Management and its role in Cultivating a Performance-Driven Culture
In our latest OPINION post, Quality Management Tutor Manish Kumar CQP MCQI explores the role of strategic management in fostering a performance-driven culture. He examines how Tesla’s, a global leader in automotive manufacturing, commitment to a performance-driven...
Top-10 Distance Learning Study Tips
At rove, all courses are delivered through supported distance learning, allowing you to study at home or work, at a time – and a pace – which suits you. This flexible way of studying CQI and IRCA certified courses in Quality Management, puts you in control of your...
11 of the best quality management podcasts
There are so many podcasts available and finding the ones worth listening to can be a challenge. Following the launch of Quality Impact - a series of podcasts from the Chartered Quality Institute (CQI), we’ve updated our original blog post to bring you our top 11...
100 learners complete prestigious CQI and IRCA Certificates
We’re proud to announce 100 of our learners have now achieved the Foundation, Practitioner and Professional Certificates in Quality Management. The prestigious CQI and IRCA Certificates can take up to three years of study and involve completing at least six courses....
Why study the CQI and IRCA Certificates in Quality Management?
We are delighted to announce the recent achievement of 100 Quality Management practitioners who have successfully achieved the CQI and IRCA Certificates in Quality Management with rove. The Certificates, covering Foundation, Practitioner, and Professional levels, can...
Professional accreditation prepares Quality Manager for more senior role
Hubert Ircow, Quality Manager at Mott MacDonald, is the latest learner to achieve the Professional Certificate in Quality Management. The CQI and IRCA Professional Certificate which is aimed at experienced Quality Management Practitioners, has given Hubert greater...
Don’t fall foul of any plagiarism pitfalls
At rove, we’re committed to ensuring you get the most out of our CQI and IRCA accredited courses and your learning journey. To ensure you don’t fall foul of any plagiarism pitfalls, we’ve compiled this short video, including definitions and top tips.
Senior Quality Engineer achieves professional accreditation and enhances her communication skills
Katarzyna Nadzieja, a Senior Quality Engineer at Southco Manufacturing Ltd has recently completed the prestigious CQI and IRCA Professional Certificate in Quality Management following two years of studying. She believes the courses have not only provided her with a...
Head of Quality’s pursuit of learning results in professional recognition
Laura Grout, Head of Quality for Scientific Operations at Wellcome Sanger Institute, has successfully completed the CQI and IRCA Practitioner Certificate in Quality Management. A curiosity to explore new tools and techniques, alongside a new role prompted Laura to...
Elevating Quality at SSE
A Quality Advisor from SSE Plc, has recently achieved a notable milestone by obtaining the CQI and IRCA certified Professional Certificate in Quality Management. What’s more, Ross Scobie is hopeful it’ll act as stepping stone towards CQI Chartership and a more senior...
Senior Quality Manager achieves Professional accreditation
Senior Quality Manager, Arwen May, has recently achieved a significant milestone by completing the CQI and IRCA Professional Certificate in Quality Management. This accomplishment not only reflects Arwen's commitment to continuous professional development but serves...
Learner advances career following CQI accreditation
A Deputy Quality Manager & Environmental Management Systems Manager has recently achieved CQI and IRCA accreditation, as well as the opportunity to advance her career within Eumar Technology Limited & Ubersorb Limited. Sasha Low, attained the CQI’s...
Professional Certificate paves the way for Chartered status
Ian Butterfield, Project Construction Quality Manager at National House Building Council (NHBC), has recently completed the CQI and IRCA Professional Certificate in Quality Management. This accomplishment not only showcases Ian's commitment to professional development...
Developing a Quality Management Pathway Partnership with Bobcat
Since 1958, Bobcat has been empowering people to accomplish more. As a leading global manufacturer of compact equipment, Bobcat has a proud legacy of innovation and a reputation. With manufacturing facilities worldwide, its European headquarters is based in Dobříš,...
Be mindful of Malpractice
To protect the integrity and credibility of its courses, the CQI and IRCA prioritise ethical conduct and treat malpractice with the utmost seriousness. Approved Training Partners (ATPs) are required to follow the CQI and IRCA’s Policy. What is malpractice? The CQI and...
Professional accreditation has made me a more confident auditor
A Senior Quality Engineer from Raytheon Systems Ltd is our latest learner to achieve the prestigious Professional Certificate in Quality Management. Sarah McCormick who completed the CQI and IRCA course in July, believes she is a more confident and effective auditor....
Why and how, can you use Porter’s approach to gain a competitive advantage?
Why now, more than ever before, is it important for organisations to differentiate products/services from the competition? And, with so many considerations and factors to consider, where should you even begin? To reflect the theme of this year’s CQI and IRCA World...
Spotlight on… Genichi Taguchi
Dr Genichi Taguchi, born in Japan in 1924, was an engineer and statistician. Taguchi is famous for his pioneering methods of modern quality control and low-cost quality engineering. From the 1950s onwards, Taguchi developed a methodology for applying statistics to...
What is process management and why is it important?
In his latest post, Programme Lead, Chris Smith PCQI asks what is process management and why is it important? He guides you through the process of using Business Process Management (BPM) in order to improve communication and collaboration and achieve a unified...
Quality Apprentice develops career with CQI accreditation
QA/QC Technician, Leon Barker-Williams is the latest learner to achieve CQI and IRCA accreditation. Leon, who started working as an Apprentice at Exyte Hargreaves in 2019, first studied the Foundation courses with rove. In 2020 he progressed onto the Practitioner...
How rove is gearing up for World Quality Week
Each year the CQI celebrates World Quality Week, providing a platform to raise awareness and promote best practices in quality. This year it’s taking place from 6-10 November 2023 and will focus on realising your competitive potential. We’ve been working with the CQI...
rove marks major milestone with charity donation
Quality Management training provider rove, has marked a major milestone in its business by donating to a local hospice. To celebrate the successful completion of its 1000 CQI and IRCA certified course, rove asked the learner who achieved this to nominate a charity to...
CQI accreditation empowers Quality and EHS Manager
Quality and EHS Manager, Laura Moule from SPX Flow Rail Systems, has recently received CQI and IRCA accreditation following the successful completion of the Practitioner Certificate in Quality Management. The Certificate, which consists of eight courses, enables...
CQI accreditation helps consultant support clients
A QHSE Consultant is using the new knowledge she gained, studying CQI and IRCA Quality Management courses, to support her clients. Sarah Ball, from leading ISO Standards consultancy Blackmores UK Ltd, is the latest learner to achieve the Practitioner Certificate in...
Spotlight on… Armand V. Feigenbaum
Today we shine the spotlight on Armand V. Feigenbaum, an American quality control expert who is recognised as the father of 'Total Quality Control (TQC)' and for making the customer the heart and focus of TQM. He coined the term ‘total quality control’, believing...
Learner achieves CQI accreditation and progression opportunities
A QA Officer has recently achieved CQI and IRCA accreditation, as well as the opportunity to progress within the company. Rebecca Todd has attained the CQI’s Practitioner Certificate in Quality Management in April-2023. We caught up with Rebecca, to congratulate her...
How do Quality Management Professionals contribute to Corporate Strategy?
As you progress in your quality management career, you may be asked to take on a more senior role and contribute to the strategic direction of your organisation. In his latest post, Programme Lead Chris Smith PCQI, asks what is corporate strategy and why is it...
Distance learning explained
Distance, or online, learning has become increasingly popular following the Covid-19 pandemic. There’s a whole host of flexible learning solutions, and terminology, to describe the options open to you. This can be a minefield for students. So, we’ve created a series...
What to consider when learning online
Our second post, in our online learning series, provides a handy checklist of things to consider if you’re looking to learn online. What to consider when learning online? Online learning has become more popular in recent years. There’s now a whole host of solutions...
Distance learning with rove
Next up, in our online learning series, is how we deliver our courses using supported distance learning. Read on to find out how it works, and what’s involved. Distance learning with rove rove has been delivering accredited CQI and IRCA courses (and certificates) for...
Online learning jargon buster
The final instalment in our online learning series, is our jargon buster. If you want to know the difference between distance learning and eLearning, or are keen to find out how asynchronous learning differs from synchronous learning, this blog is definitely for you....
rove launches ISO 9001:2015 (Quality Management Systems) course
A CQI and IRCA certified quality management training consultancy is delighted to launch its first auditing course. rove, who has been delivering quality management courses and qualifications for over 12 years, has recently received CQI and IRCA approval for the ISO...
Spotlight on… Kaoru Ishikawa
Today we shine the spotlight on the Father of Japanese Quality - Professor Kaoru Ishikawa (1915 – 1989). Instrumental in developing quality initiatives, most notably the quality circle. Karou Ishikawa is probably, best known for inventing the Fishbone diagram (aka...
What is root cause analysis and why is it important?
In his latest post, Programme Lead Chris Smith PCQI, asks what is root cause analysis and why is it important? He provides a four-step process to ensure you discover the root causes of problems and identify the most appropriate solutions. What is root cause...
Get LinkedIn with the Quality Management Community
I don’t know about you, but each New Year I start the year resolute to make better use of my business social media channels. What with over 700 million global members, yes, this predominantly means my LinkedIn profile. Across the years, LinkedIn has evolved into a...
Interested in CQI membership?
CQI membership is an invaluable way of demonstrating competence and commitment to quality. It also provides you with the opportunity to network with 20,000 like-minded professionals. And, our certified courses provide you with the knowledge and skills to support an...
Daily challenge motivates manager to achieve CQI certification
Lee Edwards, CQP MCQI, has become the latest learner to achieve the Professional CQI certification after 10 months of intense study. Lee, from Kepston Limited based in West Midlands started studying the CQI and IRCA Professional Certificate in Quality...
Is ‘doing the right thing’ an organisational ethical dilemma?
Why now, more than ever before, is it important for organisations to ‘do the right thing’? This is the theme of this year’s World Quality Week #WQW22 – Quality Conscience: Doing the right thing. Programme Lead, Chris Smith PCQI, asks why corporate responsibility...
Distance is no barrier to attaining CQI accreditation
Quality Assurance Engineer, Manish Kumar from India and based in Kuwait, has successfully completed the Professional Certificate in Quality Management after studying with rove via distance learning. With over ten years’ experience in the quality field and a...
QUALITY MATTERS – Survival is not compulsory…
Programme Lead, Chris Smith PCQI, asks what is the value of strategic management and how can it be important for ensuring business continuity. "There is no law to say organisations, governments or even nations must continue indefinitely." Henry Ford. ...
Spotlight on… Philip B. Crosby
Today we shine the spotlight on Philip B. Crosby (1926-2001), an influential author, consultant and philosopher who contributed to management theory and quality management practices. By developing practical concepts to define and communicate quality and quality...
Flexibility was key to achieving Professional Certificate
Michael Johnson, a QA/QC Manager at B-Gen ltd, is the latest learner to achieve the prestigious CQI and IRCA Professional Certificate in Quality Management. Working in its mechanical fabricators department, based in St Helen’s, Michael completed his studies with rove...
New manager achieves Practitioner Certificate in Quality Management
Mark Cutts, Quality Manager at A Schulman Gainsborough Ltd, has achieved the Practitioner Certificate in Quality Management following promotion to a new role. Starting his journey in the middle of Covid-19, he recently completed his learning journey with rove,...
Quality Management Podcasts
Podcasts are a great way of contributing to your Continuing Professional Development (CPD). They enable you to keep your skills and knowledge up to date. They can also be inspirational and enable you to join, and contribute to, your chosen community – personally...
Senior QA Engineer excels in Quality Management
Zak Bickerstaffe, a Senior QA Engineer at Severfield Nuclear & Infrastructure in Bolton, was recently awarded CQI and IRCA’s Professional Certificate in Quality Management - one of only 16 learners in the world to achieve this. He began his quality management...
QUALITY MATTERS – why manage quality?
Programme Lead, Chris Smith PCQI, asks why manage quality and the value effective quality management has for an organisation. The effective management of quality not only creates value for an organisation and its stakeholders but also manages its exposure to risk and...
Spotlight on… Joseph Juran
Joseph Juran was born in Romania in 1904 and emigrated to USA in 1912, where he lived until reaching the age of 103 (in 2008). Joseph Juran was an engineer and management consultant who is widely regarded as the founding father of many of the key quality management...
Quality Management professionals triumph over adversity
Despite the many challenges of Covid-19, rove reports a significant number of Quality Management Professionals from the UK and beyond, have achieved accreditations from the Chartered Quality Institute (CQI). In what’s been an unprecedented and challenging year,...
QUALITY MATTERS – the importance of a risk management plan
Programme Lead, Chris Smith, looks at the impact of Covid-19 across the global economy and how a robust, ongoing and fluid risk management plan should now be a prerequisite for organisations to counter the Covid-19 crisis. Over this last 12 months we have experienced...
Spotlight on… W Edward Deming
William Edwards Deming (1900 – 1993) is widely acknowledged as the leading management thinker in the field of quality. An American statistician, educator, and consultant whose advocacy of quality-control methods in industrial production aided Japan’s economic...
Quality Management Professionals Reach For The Stars
We’ve started the year on a high, with our ninth learner receiving the highest accolade awarded by the World’s leading professional body for quality management professionals - the Professional Certificate in Quality Management. The Professional Certificate in...
Supporting your training throughout the Covid Pandemic
Here’s the arrangements rove is making to ensure your learning continues safely, and with as little disruption as possible, during the Covid pandemic. APPRENTICESHIP TRAINING Our apprenticeship provision is being delivered remotely, including one to one and...
Top tips for surviving lockdown 2.0
There’s a feeling of deja-vu as we enter into lockdown 2. However, as the nights draw in and we’re stuck at home unable to socialise with our family and friends, many of us are feeling like it’s going to be an exceptionally long month. But don’t worry, we’ve...
Professional and personal development
Many of us have Continuous Professional Development (CPD) plans which not only maps out our activities and achievements but helps us manage our own learning and growth throughout our career. But what exactly is a professional and personal development and why is it...
Spotlight on… Mindfulness
Many of us are worried about coronavirus (Covid-19) and how it could affect our life. This may include having to spend a lot of time at home or concerns about being around other people. Now, more so than ever, it’s really important you take care of your mental health....
Top tips for working from home
Over the last six months, many of us have had to adjust to a new work environment. Although working at home can feel liberating, it also brings its own challenges. Alongside feelings of isolation and loneliness, many people adapting to homeworking find...
Get ahead at work!
TOP-TIPS TO GET AHEAD AT WORK Whether you are just starting out in your career or are undertaking an apprenticeship to progress, here’s some things you can do to make sure you stand out (for the right reasons) at work. INITIATIVE Going above and beyond your...
Spotlight on…mental health
New research suggests over half of employees used physical illness to explain their absence from work, when the cause was due to mental ill health. The research, commissioned by specialist stress at work lawyers from Slater and Gordon, indicates workers are...
Spotlight on… Stereotyping in the workplace
Last month (June 2019) a ban on adverts featuring "harmful gender stereotypes" or those which are likely to cause "serious or widespread offence" came into force. The ban was introduced by the UK's advertising watchdog, Advertising Standards Authority (ASA), because,...
Head of QHSE is first to achieve Professional Certificate in Quality Management
John Mills, Head of QHSE at Nomad Digital, is the first person in the UK to complete the CQI and IRCA Professional Certificate in Quality Management. John enrolled on the Professional Certificate in Quality Management with training provider rove, late last...
Spotlight on… Racism and the Law
There’s no escaping the headlines surrounding racism, from; racist chants on and off the football pitch, to the BBC sacking Danny Baker for tweeting a picture of a couple with a chimp following the birth of the Duke and Duchess of Sussex’s baby. On the back of...
Delivering a Great Customer Experience?
What does customer experience mean? Forrester (Nasdaq: FORR) is one of the most influential research and advisory firms in the world who define customer experience as “How customers perceive their interactions with your company.” The key word here is...
How to successfully navigate interview day
Hoorah, you’ve secured your interview for your dream job and now it’s time to swot up for the interview. From creating a good first impression, to thinking about the types of questions you will asked and remaining cool and collected during the interview, here’s some...
Spotlight on… Inclusivity
Promoting and supporting inclusion and diversity within a workplace is about valuing everyone and appreciating we’re all different. Irrespective of our culture and nationality, our gender, race, sexuality, or educational background, it’s about creating an environment...
Spotlight on… Plagiarism
One area which can cause serious problems for learners is referencing within assignments – either doing it incorrectly, or not at all. We’ve prepared these pointers to ensure you don’t fall into any plagiarism pitfalls and give you the rundown on referencing. Do you...
Attitudes Matter
Skills and experience are important attributes of an employee, but did you know attitude plays just as an important part of any role? It’s no point demonstrating great professional skills if you don’t have the right attitude to carry out them out. Here’s a run down of...
Spotlight on… Bullying
Bullying remains a serious problem which has a massive impact on many individuals across the UK. Recent research from Bullying UK, a charity working across the UK to support anyone affected by bullying, reported: 81% of young people experience name calling and 50%...
It’s Holiday Time! How to Manage Your Workloads
We all know that euphoric feeling on the last day at work before our holidays. Pure bliss! Holidays offer us the chance to leave behind the stress and hassle of work and recharge our batteries, returning fighting fit and ready to face the demands of work once again....
Time Stealers – Part Two
Following on from last months blog here are few more things you could try to manage your time. Get Tough Hard as it may be, you may want to be firm (but diplomatic) in dealing with time allocated for meetings, paperwork, telephone, and visitors, etc. if you ever keep...
Racism and the Law
The Ugly Truth Back in the news and all over social media as American actress Roseanne Barr send out a racist tweet. The backlash results in her show being cancelled by the producer’s ABC. Her sitcom had been off air for 2 decades and one act of racism has resulted in...
Time Stealers – Part One
“I Need More Time!” This is a phrase we often hear. What can we do to make more time when the workplace (and life) is so busy and the pressure is on to get through our growing to do lists? There’s no simple strategy that works for everyone and the best you can do is...
The General Data Protection Regulation (GDPR). How We Are Preparing
What is GDPR? As business administrators you are all dealing with a multitude of data on a daily basis and you all need to understand what the GDPR Regulations are all about and how it affects you in your workplace practices, as well as an independent person outside...
What do you know about Casual Racism?
What is Casual Racism? Firstly, there is nothing casual about racism. One of many forms of racism is casual racism and it refers to behaviour involving negative stereotypes or prejudices about people based on race, colour or ethnicity. While some focus on these more...
Staying Safe Online
The Internet is Great – Yes? Social media platforms are great for connecting with family and friends to share your comments, thoughts, ideas, photographs as well as sharing another person’s video’s and posts you find funny or interesting. All good so far! However, it...
The Importance of Hitting Your Target Month After Month!
Taking Responsibility and The Impact of You Missing Targets Apprenticeships are no different to most other training programmes. There is a start date and a planned end date. For you as an apprentice, your planned end date signals to you the apprenticeship programme...
When Overwhelm Can Be Your Friend!
I don’t know about you but the demands we all face in everyday life just seem to be expanding at a rate of knots. It sometimes feels like it would be a good idea to just dig a hole and hide away. Technology has also made it possible for us to be reached 24/7....
Resilience: bouncing back in difficult times – these people did it!
Resilience: "the capacity to recover quickly from difficulties; toughness" Resilience is about aptitude to bounce back from problems and remain focused and determined in the middle of the challenges and difficulties thrown at us every day. It’s essential to build your...
Why Employee Engagement Matters for Quality Management Success.
What is Employee Engagement? Gallup defines engaged employees as those who are “involved in, enthusiastic about and committed to their work and workplace.” Jim Clifton Chairman and CEO at Gallup says of their results: “A staggering 87% of employees worldwide are not...
Rove’s Top CPD Opportunities for Quality Professionals
Continuous Professional Development : A Pleasure or a Chore? It’s a fact of life for many of us that we need to have a constant up to date record of our Continuous Professional Development (CPD) activities and achievements. Your continuing professional...
How To Write A Cover Letter For A Job
The Covering Letter There are a few different types of cover letters but here we are concentrating on the cover letter you would use when you are applying for a specific job opening. A cover letter is a formal letter that accompanies your CV. It will outline...
What To Expect On Interview Day
What to Expect on The Day There is no doubt there will be competition on the day you go for your interview. Competition for apprenticeships can be very high for certain jobs and you may be a school leaver who has very little experience other than job experience...
How To Be Less Stressed On Interview Day
Taking the Stress out of Interview Day! So, you have put in all the hard work before the big interview day. You have spent time and effort researching the company, writing a first class CV or filled in a perfect application form, studied the job requirements...
How To Dress For An Interview
How To Dress For An Interview Just as you have prepared for your interview carefully and thoroughly it is just as important to consider what you will wear to the interview. First impressions do count and it only takes a few seconds for an interviewer to decide...
Common Interview Questions – Preparation and Practice
The importance of interview preparation should never be underestimated. Interviewers are experienced at being able to tell between those individuals who have prepared and those who haven’t. For a few hours of your time you are giving yourself an advantage over those...
How To Write A CV
What is a Curriculum Vitae (CV)? A CV is a written overview of your skills, education, and work experience. You might also see it called a Résumé. Today most people will type up their CV. You can generally email your CV or print and post it. What is a CV used for? You...
Have you Tried Immersing Yourself in Your Customer’s World?
What is Customer Immersion? In its simplest terms customer immersion is the act of “spending a day in the life” of your customers. Someone from your organisation (usually senior management) becomes a customer and interacts with the organisation so they can go through...
CQI Tyne and Wear Branch Event: A Process Approach
Rove Would Like to Invite You As Our Guests To This CQI Event! Join us and our speaker for the evening, Dr Michael Cousins, where we'll discuss the process approach principle which for quality management systems has been around for many years, but hasn’t necessarily...
CQI and IRCA Certified Training Courses: Delivering Now!
Quality professionals help organisations to deliver. Did you know? 60,000 delegates in over 100 countries across the world take CQI and IRCA Certified Training every year, and Rove are a trusted Approved Training Partner. At Rove, we offer some of the best training...
Is your CPD working for you as a Quality Professional?
As a quality professional, you will need a holistic overview of the whole of your organisation and it is this entire view that allows quality professionals to work at their best. What about your own self-awareness? It’s a fact that nothing stands still and there are...