The CQI and IRCA Foundation Quality Management courses provide you with an understanding of quality management essentials and are designed for individuals just beginning their career in quality, or who work in other functions/departments or professions.

The Introduction to Process Design course gives you an understanding of the fundamentals of Process Design.  You can find out what you’ll study, how you’ll learn and how you’ll be assessed, below.

Download Foundation Courses Brochure here.

Introduction to Process Design – unique ID number 1830).

Gain an understanding of the fundamentals of Process Design. Delegates will learn the key knowledge and skills needed for Process Design in line with stakeholder and customer requirements – and the standardised processes required to deliver them. This course will also cover process performance, supply chains and ongoing improvement activities.

  • Introduction to process thinking and its place in ISO 9001.
  • Tools for understanding the voice of the customer (Kano model, surveys, interviews).
  • Gathering stakeholder, regulatory, legislative, compliance and standards related requirements.
  • A method to design/define a process.
  • Key tools in process definition: SIPOC, flowchart.
  • Defining measure of process performance (CTQ Trees and operational definition).
  • Supply chains and customers in supply chains.
  • A method to standardise a process.
  • Key tools in process standardisation: for example, e.g., SOPs, Visual Aids, 5S.
  • Process design/definition applied in continual and step change improvement activities.

All of our courses are delivered by supported distance learning – which simply means you can study at home or work, at a time – and a pace – which suits you.

Once you’ve enrolled, your dedicated tutor will contact you to arrange your induction.  They’ll go through everything you need to know, and you’ll agree your learning plan.

We’ll also email your login details along with a weblink to our online learning system.  Here you’ll have 24/7 access to everything you need to complete your course – your learning, study support and assessment materials and tutor will provide timely advice, support and feedback throughout your course.

This means:

  • You’re not constrained to set dates/times for training – you can start when you’re ready.
  • You can complete your training at a pace that’s best for you – if you have more time than expected you can accelerate your learning and complete earlier than planned.
  • You can access course learning, assessment and study support materials, receive feedback and support and sit your exam at a time and place that works for you.

Once you’ve successfully completed your course you’ll receive a digital CQI and IRCA accredited certificate.  It really is that simple.

  • Assessment for foundation courses is workbook based.
The Foundation level courses are aimed at those beginning their careers in Quality or who work in other functions – there are no set entry requirements for these courses.
If you are unsure which level or course is right for you, you can use the CQI tool to help you decide ( Or, get in touch with us to request a free consultation.

On successful completion you will be awarded a certificate of completion.





Practitioner courses in Quality Management enable you to develop your understanding of management level quality topics. And, how this knowledge applies to your role, within your organisation and industry. If you are already working in a quality role, these courses are for you.
If you are an experienced quality professional, consider the CQI and IRCA Professional Quality Management training courses. These courses are suitable if you're looking to succeed at a strategic level. What's more, they also meet the knowledge requirements for CQI membership at Chartered Quality Professional level.
60,000 delegates in over 100 countries across the world take CQI and IRCA Certified Training every year.