• Leadership of performance measurement:
• Organisations as a system and PDCA
• Review of variation, control charts and effective measures
• Mapping measures of performance to an organisational system
• Systems thinking
• Roles in performance measurement
• Coaching techniques for developing enterprise performance measures and roles.

• Measurement of enterprise strategy:
• Processes for gathering data on organisation context including competitors, benchmarking, technology, legal, regulatory, societal and standards relating to the organisation
• Linking measures to strategic objectives/goals
• Strategy map
• Balanced scorecards and KPIs.

• Measurement and policy deployment:
• Overview of Hoshin Kanri
• Strategic scorecards
• Review processes
• Measures for business planning and forecasting
• Measures for financial management.

• Leading performance measurement in the extended enterprise:
• Managing cross-functional measures
• Measures of supply chain performance
• Facilitation of supplier/external provider measurement and reporting
• Managing multi-site performance measurement.

• Leading operational performance measurement:
• Cascading measures using a process approach
• Operational scorecards
• Dashboards
• Visual management for enterprise level measures
• Measures as drivers for continual improvement.

All of our courses are delivered by supported distance learning – which simply means you can study at home or work, at a time – and a pace – which suits you.

Once you’ve enrolled, your dedicated tutor will contact you to arrange your induction.  They’ll go through everything you need to know, and you’ll agree your learning plan.

We’ll also email your login details along with a weblink to our online learning system.  Here you’ll have 24/7 access to everything you need to complete your course – your learning, study support and assessment materials and tutor will provide timely advice, support and feedback throughout your course.

This means:

• You’re not constrained to set dates/times for training – you can start when you’re ready.
• You can complete your training at a pace that’s best for you – if you have more time than expected you can accelerate your learning and complete earlier than planned.
• You can access course learning, assessment and study support materials, receive feedback and support and sit your exam at a time and place that works for you.

Once you’ve successfully completed your course you’ll receive a digital CQI and IRCA accredited certificate.  It really is that simple.

• Assessment for Professional courses is workbook based.
• On successful completion you will be awarded a certificate of achievement.
• The Professional Certificate in Quality Management is awarded, by the CQI, following the successful completion of all six Professional courses.

The CQI and IRCA Professional level courses in Quality Management are aimed at experienced practitioners looking to advance to a strategic level and aspiring to become a Chartered Quality Professional.

At the point of enrolment, we ask you to provide a brief statement on your experience, training, qualifications and study goals (or you can send your CV). Our Programme Lead will assess this to ensure the level is appropriate and will support your development aims.

Suggested prior learning: Managing Process Performance (PT202).

If you are unsure which level or course is right for you, you can use the CQI tool to help you decide (https://www.quality.org/training/quiz). Or, get in touch with us to request a free consultation.

On successful completion you will be awarded a certificate of achievement.

The Professional Certificate in Quality Management is awarded, by the CQI, following the successful completion of all six Professional courses.

• Enterprise level product/service management:
• Product/service management as part of a management system
• Product/service portfolios, systems thinking and the extended enterprise (external stakeholders and suppliers)
• Review of processes to gather data about and flow down requirements from customers and stakeholders
• Understanding the context and environmental conditions of products and services (markets, competitors, benchmarking, technology, societal considerations)
• Managing legal, standards and regulatory compliance
• Coaching and facilitation skills to build commitment and engagement in leadership teams
• Facilitation of product/service review processes.

• Product/service strategies:
• Building product portfolio strategies
• Facilitating management tools to identify opportunities with top management teams (SWOT, Boston Matrix, Market Analysis, Product Lifecycles and Prioritisation Matrices)
• Facilitation of key tools to identify potential risks in the context of strategy development (FMEA, risk register, risk matrix, cause/effect diagrams)
• Roadmaps
• Product/service quality planning
• Policy deployment (Hoshin Kanri)
• Risk management approaches (risk avoidance or elimination, risk reduction by changing the likelihood or consequences, managing risk following evaluation)
• Managing financial risk and effective business cases
• Leading and coaching quality function deployment.

• Management and planning tools (new seven QC tools): </li<>
  • Affinity diagram
  • Interrelationship diagraph
  • Systematic (tree) diagram
  • Matrix
  • Data matrix
  • Arrow diagram
  • PDPC
  • Facilitation of tools with top management teams.

All of our courses are delivered by supported distance learning – which simply means you can study at home or work, at a time – and a pace – which suits you.

Once you’ve enrolled, your dedicated tutor will contact you to arrange your induction.  They’ll go through everything you need to know, and you’ll agree your learning plan.

We’ll also email your login details along with a weblink to our online learning system.  Here you’ll have 24/7 access to everything you need to complete your course – your learning, study support and assessment materials and tutor will provide timely advice, support and feedback throughout your course.

This means:

• You’re not constrained to set dates/times for training – you can start when you’re ready.
• You can complete your training at a pace that’s best for you – if you have more time than expected you can accelerate your learning and complete earlier than planned.
• You can access course learning, assessment and study support materials, receive feedback and support and sit your exam at a time and place that works for you.

Once you’ve successfully completed your course you’ll receive a digital CQI and IRCA accredited certificate.  It really is that simple.

• Assessment for Professional courses is workbook based.
• On successful completion you will be awarded a certificate of achievement.
• The Professional Certificate in Quality Management is awarded, by the CQI, following the successful completion of all six Professional courses.

The CQI and IRCA Professional level courses in Quality Management are aimed at experienced practitioners looking to advance to a strategic level and aspiring to become a Chartered Quality Professional.

At the point of enrolment, we ask you to provide a brief statement on your experience, training, qualifications and study goals (or you can send your CV). Our Programme Lead will assess this to ensure the level is appropriate and will support your development aims.

Suggested prior learning: Managing Quality Planning (PT208).

If you are unsure which level or course is right for you, you can use the CQI tool to help you decide (https://www.quality.org/training/quiz). Or, get in touch with us to request a free consultation.

On successful completion you will be awarded a certificate of achievement.

The Professional Certificate in Quality Management is awarded, by the CQI, following the successful completion of all six Professional courses.

• Leadership of the management system as a system and systems thinking:
• Principles of holistic thinking and mind-set for PDCA
• Systems thinking
• Mapping organisations as systems
• Supply chains
• Understanding the context of the organisation (external influences).

• Leading process management within organisations modelled on system thinking:
• The roles of the system leader, process owner, process manager and process operator
• Process deployment, measurement and continual improvement
• Overview of strategy deployment (Hoshin Kanri) and prioritisation processes
• Linking strategy and improvement programmes.

• Approaches to enable definition of organisations as systems (soft skills):M
• Facilitation of system mapping workshops
• Identification of process owners
• Coaching methodologies
• Influencing and building rapport with top management team members.

• Managing cross-function and multi-site standardisation:
• Overview of standardisation in process deployment
• Roles of the process owner and process manager in standardisation
• Approaches to lead and manage global and local standardisation.

• System and process review with global/local levels:
• A process for reviews of the system, process and continual improvement
• Typical agendas and preparation
• Collecting data for review (Voice of the Customer and other external data and internal performance data)
• Diagnostics for reviews (risk and opportunity assessment, business modelling and financial impact assessment)
• Interaction of local and global reviews
• Facilitation techniques for reviews.

All of our courses are delivered by supported distance learning – which simply means you can study at home or work, at a time – and a pace – which suits you.

Once you’ve enrolled, your dedicated tutor will contact you to arrange your induction.  They’ll go through everything you need to know, and you’ll agree your learning plan.

We’ll also email your login details along with a weblink to our online learning system.  Here you’ll have 24/7 access to everything you need to complete your course – your learning, study support and assessment materials and tutor will provide timely advice, support and feedback throughout your course.

This means:

• You’re not constrained to set dates/times for training – you can start when you’re ready.
• You can complete your training at a pace that’s best for you – if you have more time than expected you can accelerate your learning and complete earlier than planned.
• You can access course learning, assessment and study support materials, receive feedback and support and sit your exam at a time and place that works for you.

Once you’ve successfully completed your course you’ll receive a digital CQI and IRCA accredited certificate.  It really is that simple.

• Assessment for Professional courses is workbook based.
• On successful completion you will be awarded a certificate of achievement.
• The Professional Certificate in Quality Management is awarded, by the CQI, following the successful completion of all six Professional courses.

The CQI and IRCA Professional level courses in Quality Management are aimed at experienced practitioners looking to advance to a strategic level and aspiring to become a Chartered Quality Professional.

At the point of enrolment, we ask you to provide a brief statement on your experience, training, qualifications and study goals (or you can send your CV). Our Programme Lead will assess this to ensure the level is appropriate and will support your development aims.

Suggested prior learning: Managing Change and Continual Improvement (PT204) & Managing Process Performance (PT202).

If you are unsure which level or course is right for you, you can use the CQI tool to help you decide (https://www.quality.org/training/quiz). Or, get in touch with us to request a free consultation.

On successful completion you will be awarded a certificate of achievement.

The Professional Certificate in Quality Management is awarded, by the CQI, following the successful completion of all six Professional courses.

• Organisational drivers for outsourcing – benefits, opportunities and risks.

• Organisational aspects of supply chain structures:
• Deciding which processes to outsource and which to retain
• Innovation and partnering
• Organisational focus
• Economic efficiency
• Capabilities

• Introduction to supply chain management:
• Roles
• Processes
• Contract management
• Sustainability
• Optimisation

• Procurement and supply policies:
• Introduction to the implications for procurement of the World Economic Forum
• Environmental and socially sustainable procurement
• Supply policies (fraud, bribery, corruption, environmental law, fair trade, reputation and human rights).

• Supply chain management techniques:
• Tenders and supplier selection
• Information flow, order cycles, inventory, logistics
• Contracts and legal aspects
• Lifetime economic effectiveness
• Warehouse management, international trade/freight, materials planning
• Technology – supply chain management systems.

• Supplier development assurance:
• Roles in supply chain assurance.
• Audit planning and management – accountability and auditability.
• Developing and managing supplier audit programmes.
• Managing risk in a supply chain.
• Partnering and improvement in the supply chain network.
• Supplier development strategies.
• Supplier development assurance and management – accountability and auditability.
• Leading advanced quality planning with suppliers.

All of our courses are delivered by supported distance learning – which simply means you can study at home or work, at a time – and a pace – which suits you.

Once you’ve enrolled, your dedicated tutor will contact you to arrange your induction.  They’ll go through everything you need to know, and you’ll agree your learning plan.

We’ll also email your login details along with a weblink to our online learning system.  Here you’ll have 24/7 access to everything you need to complete your course – your learning, study support and assessment materials and tutor will provide timely advice, support and feedback throughout your course.

This means:

• You’re not constrained to set dates/times for training – you can start when you’re ready.
• You can complete your training at a pace that’s best for you – if you have more time than expected you can accelerate your learning and complete earlier than planned.
• You can access course learning, assessment and study support materials, receive feedback and support and sit your exam at a time and place that works for you.

Once you’ve successfully completed your course you’ll receive a digital CQI and IRCA accredited certificate.  It really is that simple.

• Assessment for Professional courses is workbook based.
• On successful completion you will be awarded a certificate of achievement.
• The Professional Certificate in Quality Management is awarded, by the CQI, following the successful completion of all six Professional courses.

The CQI and IRCA Professional level courses in Quality Management are aimed at experienced practitioners looking to advance to a strategic level and aspiring to become a Chartered Quality Professional.

At the point of enrolment, we ask you to provide a brief statement on your experience, training, qualifications and study goals (or you can send your CV). Our Programme Lead will assess this to ensure the level is appropriate and will support your development aims.

Suggested prior learning: Managing Supply Chains (PT206).

If you are unsure which level or course is right for you, you can use the CQI tool to help you decide (https://www.quality.org/training/quiz). Or, get in touch with us to request a free consultation.

On successful completion you will be awarded a certificate of achievement.

The Professional Certificate in Quality Management is awarded, by the CQI, following the successful completion of all six Professional courses.

• Change and organisational culture:
• Organisations as systems and system thinking
• Linking strategy with organisation systems
• Linking strategy with improvement programmes
• Coaching others in the use of PDCA.

• Frameworks for change:
• Project lifecycle management
• Governance structures
• Development of effective and engaging review processes
• Leading stakeholder management
• Integrating risk management into change programmes
• Innovation approaches and methodologies.

• Coaching techniques for step change improvement approaches:
• Lean
• Six Sigma
• TQM
• TPM
• Kaizen
• Innovation

• Roles in change and improvement initiatives:
• Steering team and team members
• Improvement sponsor
• Improvement initiative leader
• Initiative team members
• Coaching to improve the effectiveness of roles.

• Facilitating and building commitment with top management teams:
• Influencing techniques when working with top management teams
• Supporting the selection of change and improvement priorities.

• Developing change programmes:
• Coaching project definition, sponsorship and chartering
• External providers and stakeholders
• Managing and governance of change programmes
• Review processes.

• Enterprise-wide stakeholder management:
• Supply chain considerations
• Working with key stakeholders and partners.

• Managing and governance of change programmes:
• Overview of programme lifecycle
• Governance processes for programmes.

• Sponsorship, governance and the role of the sponsor:
• Governance structures for sponsors
• Key behaviours for effective sponsors.

• Effective programme reviews:
• A process for programme review
• Typical agendas and preparation
• Facilitation techniques for reviews.

All of our courses are delivered by supported distance learning – which simply means you can study at home or work, at a time – and a pace – which suits you.

Once you’ve enrolled, your dedicated tutor will contact you to arrange your induction.  They’ll go through everything you need to know, and you’ll agree your learning plan.

We’ll also email your login details along with a weblink to our online learning system.  Here you’ll have 24/7 access to everything you need to complete your course – your learning, study support and assessment materials and tutor will provide timely advice, support and feedback throughout your course.

This means:

• You’re not constrained to set dates/times for training – you can start when you’re ready.
• You can complete your training at a pace that’s best for you – if you have more time than expected you can accelerate your learning and complete earlier than planned.
• You can access course learning, assessment and study support materials, receive feedback and support and sit your exam at a time and place that works for you.

Once you’ve successfully completed your course you’ll receive a digital CQI and IRCA accredited certificate.  It really is that simple.

• Assessment for Professional courses is workbook based.
• On successful completion you will be awarded a certificate of achievement.
• The Professional Certificate in Quality Management is awarded, by the CQI, following the successful completion of all six Professional courses.

The CQI and IRCA Professional level courses in Quality Management are aimed at experienced practitioners looking to advance to a strategic level and aspiring to become a Chartered Quality Professional.

At the point of enrolment, we ask you to provide a brief statement on your experience, training, qualifications and study goals (or you can send your CV). Our Programme Lead will assess this to ensure the level is appropriate and will support your development aims.

Suggested prior learning: Managing Change and Continual Improvement (PT204) & Managing Problem Solving (PT205).

If you are unsure which level or course is right for you, you can use the CQI tool to help you decide (https://www.quality.org/training/quiz). Or, get in touch with us to request a free consultation.

On successful completion you will be awarded a certificate of achievement.

The Professional Certificate in Quality Management is awarded, by the CQI, following the successful completion of all six Professional courses.

• Development and design of enterprise risk management policy, strategy and architecture:
• Role of the board and other key stakeholders
• Strategic and operational risk strategies and policies
• Risk tolerance and appetite
• Relationship to other standards, such as ISO 31000, ISO 14001, BS OHSAS 18001 (ISO 45001 when available), ISO 22301 and ISO 27001
• Resources, roles and responsibilities
• Ownership and human behaviour
• Integration into existing governance structures
• Holistic view of organisational capabilities
• Obstacles to success
• PDCA

• Understanding of specific risk groupings and their impact on strategic goals:
• Country, sector and industry risks
• Strategic
• Operational
• Hazard
• Financial
• Supply chain
• Cyber
• Project/organisational change
• Stakeholder
• Reputation
• Emerging risks and ‘unknown knowns/unknowns’ – resilience.

• Risk assessment and treatment (mitigation) techniques:
• Risks and risk velocity – risk classification
• Frameworks – risk registers and matrices
• Identification techniques
• Mitigation techniques
• Audit (internal and external)
• Decision theory
• Limitations of data and statistical techniques
• Risk management information systems
• Risk maturity
• Key Performance Indicators (KPIs), Key Risk Indicators (KRIs) and Service Level Agreements (SLAs).

• Become a trusted advisor organisation (soft skills):
• Relationship management
• Appreciation of the behavioural skills required to be able to engage with top management, the Board and other key stakeholders
• Communication skills and mechanisms of communication
• Collaboration and partnering
• Education, competency and skills
• Emerging risks.

All of our courses are delivered by supported distance learning – which simply means you can study at home or work, at a time – and a pace – which suits you.

Once you’ve enrolled, your dedicated tutor will contact you to arrange your induction.  They’ll go through everything you need to know, and you’ll agree your learning plan.

We’ll also email your login details along with a weblink to our online learning system.  Here you’ll have 24/7 access to everything you need to complete your course – your learning, study support and assessment materials and tutor will provide timely advice, support and feedback throughout your course.

This means:

• You’re not constrained to set dates/times for training – you can start when you’re ready.
• You can complete your training at a pace that’s best for you – if you have more time than expected you can accelerate your learning and complete earlier than planned.
• You can access course learning, assessment and study support materials, receive feedback and support and sit your exam at a time and place that works for you.

Once you’ve successfully completed your course you’ll receive a digital CQI and IRCA accredited certificate.  It really is that simple.

• Assessment for Professional courses is workbook based.
• On successful completion you will be awarded a certificate of achievement.
• The Professional Certificate in Quality Management is awarded, by the CQI, following the successful completion of all six Professional courses.

The CQI and IRCA Professional level courses in Quality Management are aimed at experienced practitioners looking to advance to a strategic level and aspiring to become a Chartered Quality Professional.

At the point of enrolment, we ask you to provide a brief statement on your experience, training, qualifications and study goals (or you can send your CV). Our Programme Lead will assess this to ensure the level is appropriate and will support your development aims.

Suggested prior learning: Introduction to Risk Management (FD103).

If you are unsure which level or course is right for you, you can use the CQI tool to help you decide (https://www.quality.org/training/quiz). Or, get in touch with us to request a free consultation.

On successful completion you will be awarded a certificate of achievement.

The Professional Certificate in Quality Management is awarded, by the CQI, following the successful completion of all six Professional courses.