• Introduction to process thinking and its place in ISO 9001.

• Tools for understanding the voice of the customer (Kano model, surveys, interviews).

• Gathering stakeholder, regulatory, legislative, compliance and standards related requirements.

• A method to design/define a process.

• Key tools in process definition: SIPOC, flowchart.

• Defining measure of process performance (CTQ Trees and operational definition).

• Supply chains and customers in supply chains.

• A method to standardise a process.

• Key tools in process standardisation: for example, e.g., SOPs, Visual Aids, 5S.

• Process design/definition applied in continual and step change improvement activities.

All of our courses are delivered by supported distance learning – which simply means you can study at home or work, at a time – and a pace – which suits you.

Once you’ve enrolled, your dedicated tutor will contact you to arrange your induction.  They’ll go through everything you need to know, and you’ll agree your learning plan.

We’ll also email your login details along with a weblink to our online learning system.  Here you’ll have 24/7 access to everything you need to complete your course – your learning, study support and assessment materials and tutor will provide timely advice, support and feedback throughout your course.

This means:

• You’re not constrained to set dates/times for training – you can start when you’re ready.
• You can complete your training at a pace that’s best for you – if you have more time than expected you can accelerate your learning and complete earlier than planned.
• You can access course learning, assessment and study support materials, receive feedback and support and sit your exam at a time and place that works for you.

Once you’ve successfully completed your course you’ll receive a digital CQI and IRCA accredited certificate.  It really is that simple.

• Assessment for foundation courses is workbook based.

On successful completion you will be awarded a certificate of completion.