WHAT WILL I LEARN?

• Introduction to process thinking and its place in ISO 9001.

• Tools for understanding the voice of the customer (Kano model, surveys, interviews).

• Gathering stakeholder, regulatory, legislative, compliance and standards related requirements.

• A method to design/define a process.

• Key tools in process definition: SIPOC, flowchart.

• Defining measure of process performance (CTQ Trees and operational definition).

• Supply chains and customers in supply chains.

• A method to standardise a process.

• Key tools in process standardisation: for example, e.g., SOPs, Visual Aids, 5S.

• Process design/definition applied in continual and step change improvement activities.

IS THE COURSE RIGHT FOR ME?

The Foundation courses are perfect for those starting in quality or working in other professional roles – there are no set entry requirements for these courses.

If you are unsure which level or course is right for you, you can use the CQI tool to help you decide or get in touch with us to request a free consultation.

WHAT’S INCLUDED?

Course fees cover tutorial support, course induction, learning, assessment and support materials, an account for our learning management system and CQI and IRCA registration and certification.

HOW WILL I LEARN AND BE ASSESSED?

Develop your competence in quality management with our fully online CQI and IRCA certified courses, which includes:

• Personalised, one-to-one support
  During your course induction you and your dedicated tutor will agree your personalised learning plan. From there, your tutor will be there to provide support and advice throughout your learning journey. 

• Flexible online learning
  Access learning, assessment and support through our online system allowing you to study at a place and time that works for you. 

• Structured and individualised learning and assessment – learn, apply, improve
  Comprehensive learning materials, personalised learning plans and assessment activities are designed to give you the time to build your understanding and demonstrate and apply your knowledge – to your role, workplace and industry – so you build real workplace capability.

All learning within the programme is assessed through completion of a course workbook, where you will demonstrate your understanding of key concepts and quality management principles.

You will receive ongoing assessment feedback from your tutor throughout the course, supporting reflection, further development and the growth of effective quality management skills and confidence in applying them.

HOW LONG WILL IT TAKE?

TYPICAL COURSE DURATION:  4 WEEKS

This assumes you can commit to at least 4 hours of study each week. You and your tutor will agree your planned end date during your induction.

The minimum learning hours for each course is between 8 and 16.

The course resource is comprehensive and so study time can exceed this if you wish to get more out of the course.

The maximum course duration, set by the CQI and IRCA, for each course is 6 months and for completion of the Certificate is 3 years.

WHAT WILL I GAIN?

Once you’ve successfully completed your course, you will be awarded a Certificate of Completion.

The Foundation Certificate in Quality Management is awarded, by the CQI, following the successful completion of all seven Foundation quality courses.

CQI MEMBERSHIP

Joining the CQI makes you part of a unique network of thousands of professionals working in quality management. Becoming a member of the CQI gives you opportunities for learning, development and networking, as well as unrivalled recognition – showing your colleagues and employers that you’re serious about your profession and committed to developing your expertise.

Read more about membership here.

If you apply for CQI membership at Affiliate or Practitioner grade within 16 weeks of completing your course, the CQI will waive the application fee. Simply email applications@quality.org and request the code.