The CQI and IRCA Foundation Quality Management courses provide you with an understanding of quality management essentials and are designed for individuals just beginning their career in quality, or who work in other functions/departments or professions.

The Introduction to Problem Solving course gives you a thorough introduction to the fundamentals of Problem Solving. You can find out what you’ll study, how you’ll learn and how you’ll be assessed, below.

Download Foundation Courses Brochure here.

(Introduction to Problem Solving – unique ID number 1628).

Gain a thorough introduction to the fundamentals of Problem Solving with this course. This course will cover the essential tools, techniques and methodologies for problem solving, giving delegates the confidence to actively participate in problem-solving teams. Learning outcomes will cover the application of key tools in order to develop robust, sustainable solutions that have a big impact on quality.

  • Problem definition, scope. (Is/Is Not, Description structures, customer/stakeholder requirements).
  • Understanding how to gather data about customer requirements using focus groups, face to face interviews, questionnaires, interviews and observation.
  • Risk identification and key tools for risk analysis (Risk register, risk matrix, PDPC and FMEA).
  • Working as a team member with the following tools:
  • Tools to understand current conditions (flowcharts, check sheets, stratification, Pareto charts)
  • Tools for root cause analysis (cause/effect Diagram, 5Whys)
  • Solution generation (selection matrices)
  • Evaluation of solutions (PDCA & risk assessment)
  • Implementation of solutions (standardisation, monitoring, follow up).

All of our courses are delivered by supported distance learning – which simply means you can study at home or work, at a time – and a pace – which suits you.

Once you’ve enrolled, your dedicated tutor will contact you to arrange your induction.  They’ll go through everything you need to know, and you’ll agree your learning plan.

We’ll also email your login details along with a weblink to our online learning system.  Here you’ll have 24/7 access to everything you need to complete your course – your learning, study support and assessment materials and tutor will provide timely advice, support and feedback throughout your course.

This means:

  • You’re not constrained to set dates/times for training – you can start when you’re ready.
  • You can complete your training at a pace that’s best for you – if you have more time than expected you can accelerate your learning and complete earlier than planned.
  • You can access course learning, assessment and study support materials, receive feedback and support and sit your exam at a time and place that works for you.

Once you’ve successfully completed your course you’ll receive a digital CQI and IRCA accredited certificate.  It really is that simple.

  • Assessment for foundation courses is workbook based

The Foundation level courses are aimed at those beginning their careers in Quality or who work in other functions – there are no set entry requirements for these courses.

If you are unsure which level or course is right for you, you can use the CQI tool to help you decide ( Or, get in touch with us to request a free consultation.

On successful completion you will be awarded a certificate of completion.





Practitioner courses in Quality Management enable you to develop your understanding of management level quality topics. And, how this knowledge applies to your role, within your organisation and industry. If you are already working in a quality role, these courses are for you.
If you are an experienced quality professional, consider the CQI and IRCA Professional Quality Management training courses. These courses are suitable if you're looking to succeed at a strategic level. What's more, they also meet the knowledge requirements for CQI membership at Chartered Quality Professional level.
60,000 delegates in over 100 countries across the world take CQI and IRCA Certified Training every year.