WHAT WILL I LEARN?

• Stakeholder analysis and management:
  • 4-box Power vs Influence
  • Strategies for managing and communicating with stakeholders
  • Construction and use of the stakeholder matrix (Simple 4-box with Power vs Interest) and the process to identify, prioritise and develop plans for stakeholder engagement.

• Influencing styles:
• Use and application of generic influencing styles
• Rationalising
• Asserting
• Negotiating
• Inspiring
• Bridging
• Influencing people
• Influencing situations.

• Transactional analysis:
• Ego states
• Types of transactions
• Behavioural diagnosis.

• Personal contracting:
• Review role of the consultant and description of how they work with organisations, leaders and others including contracting with stakeholders
• Purpose
• Expectations
• Behaviour

• Engaging others and building trust and rapport:
• Questioning techniques: open/closed; reflecting; mirroring; clarifying
• Listening skills
• Empathy
• Body language.

• The consulting process:
• Contract
• Evaluate data
• Develop strategy
• Develop plan
• Implement plan
• Review

• Increasing readiness to change (dealing with resistance):
• Readiness to change assessment: Gleicher Formula, meaning of the terms and application.
• Scott & Jaffe change curve: descriptions of the four stages.
• Kotter & Schlesinger’s six methods: descriptions of methods and typical actions to increase readiness to change.

• Scenario-based learning.

IS THE COURSE RIGHT FOR ME? 

The Practitioner Quality courses are aimed at those practising in quality and aspiring towards middle management.  

The CQI and IRCA recommend you complete the relevant Foundation course OR hold equivalent knowledge / experience (minimum of 2 years). 

At the point of enrolment, we ask you to provide a brief statement on your experience, training, qualifications and study goals (or you can send your CV), which we’ll assess to ensure the level is appropriate and will match your development goals. 

Suggested prior learning: An introduction to Stakeholder Communications (FD108), introduction to Change Management (FD104).

If you are unsure which level or course is right for you, you can use the CQI tool to help you decide or get in touch with us to request a free consultation.

WHAT’S INCLUDED? 

Course fees cover tutorial support, course induction, learning, assessment and support materials, an account for our learning management system and CQI and IRCA registration and certification.

HOW WILL I LEARN AND BE ASSESSED? 

Develop your competence in quality management with our fully online CQI and IRCA certified courses, which includes: 

• Personalised, one-to-one support
  During your course induction you and your dedicated tutor will agree your personalised learning plan. From there, your tutor will be there to provide support and advice throughout your learning journey. 

• Flexible online learning
  Access learning, assessment and support through our online system allowing you to study at a place and time that works for you. 

• Structured and individualised learning and assessment – learn, apply, improve
  Comprehensive learning materials, personalised learning plans and assessment activities are designed to give you the time to build your understanding and demonstrate and apply your knowledge – to your role, workplace and industry – so you build real workplace capability. 

All learning within the programme is assessed and for practitioner courses, assessment is two-fold. 

The first part is the completion of a course workbook, where you will demonstrate your understanding of key concepts and quality management principles. 

On successful completion of the workbook for you will sit a CQI-set, multiple-choice (30 question), open book, one hour exam. The pass mark is 66%. 

You will receive ongoing assessment feedback from your tutor throughout the course, supporting reflection, further development and the growth of effective quality management skills and confidence in applying them. 

HOW LONG WILL IT TAKE?

TYPICAL COURSE DURATION: 8 WEEKS + EXAM

This assumes you can commit to at least 4 hours of study each week. You and your tutor will agree your planned end date, during your induction.

The minimum learning hours for each course is 24.

The course resource provides additional sources for research and so study time can exceed this if you wish to get more out of the course.

The maximum course duration, set by the CQI and IRCA, for each course is 6 months and for completion of the Certificate is 3 years.

WHAT WILL I GAIN? 

Once you’ve successfully completed your course, you will be awarded a Certificate of Achievement. 

The Practitioner Certificate in Quality Management is awarded, by the CQI, following the successful completion of all eight Practitioner quality courses. 

Completion of the Practitioner Certificate meets CQI Practitioner level (PCQI) membership. 

CQI MEMBERSHIP 

Joining the CQI makes you part of a unique network of thousands of professionals working in quality management. Becoming a member of the CQI gives you opportunities for learning, development and networking, as well as unrivalled recognition – showing your colleagues and employers that you’re serious about your profession and committed to developing your expertise. 

Read more about membership here. 

If you apply for CQI membership at Affiliate or Practitioner grade within 16 weeks of completing your course, the CQI will waive the application fee. Simply email applications@quality.org and request the code.