• Change and organisational culture:
• Organisations as systems and system thinking
• Linking strategy with organisation systems
• Linking strategy with improvement programmes
• Coaching others in the use of PDCA.

• Frameworks for change:
• Project lifecycle management
• Governance structures
• Development of effective and engaging review processes
• Leading stakeholder management
• Integrating risk management into change programmes
• Innovation approaches and methodologies.

• Coaching techniques for step change improvement approaches:
• Lean
• Six Sigma
• TQM
• TPM
• Kaizen
• Innovation

• Roles in change and improvement initiatives:
• Steering team and team members
• Improvement sponsor
• Improvement initiative leader
• Initiative team members
• Coaching to improve the effectiveness of roles.

• Facilitating and building commitment with top management teams:
• Influencing techniques when working with top management teams
• Supporting the selection of change and improvement priorities.

• Developing change programmes:
• Coaching project definition, sponsorship and chartering
• External providers and stakeholders
• Managing and governance of change programmes
• Review processes.

• Enterprise-wide stakeholder management:
• Supply chain considerations
• Working with key stakeholders and partners.

• Managing and governance of change programmes:
• Overview of programme lifecycle
• Governance processes for programmes.

• Sponsorship, governance and the role of the sponsor:
• Governance structures for sponsors
• Key behaviours for effective sponsors.

• Effective programme reviews:
• A process for programme review
• Typical agendas and preparation
• Facilitation techniques for reviews.

All of our courses are delivered by supported distance learning – which simply means you can study at home or work, at a time – and a pace – which suits you.

Once you’ve enrolled, your dedicated tutor will contact you to arrange your induction.  They’ll go through everything you need to know, and you’ll agree your learning plan.

We’ll also email your login details along with a weblink to our online learning system.  Here you’ll have 24/7 access to everything you need to complete your course – your learning, study support and assessment materials and tutor will provide timely advice, support and feedback throughout your course.

This means:

• You’re not constrained to set dates/times for training – you can start when you’re ready.
• You can complete your training at a pace that’s best for you – if you have more time than expected you can accelerate your learning and complete earlier than planned.
• You can access course learning, assessment and study support materials, receive feedback and support and sit your exam at a time and place that works for you.

Once you’ve successfully completed your course you’ll receive a digital CQI and IRCA accredited certificate.  It really is that simple.

• Assessment for Professional courses is workbook based.

The CQI and IRCA Professional level courses in Quality Management are aimed at experienced practitioners looking to advance to a strategic level and aspiring to become a Chartered Quality Professional.

At the point of enrolment, we ask you to provide a brief statement on your experience, training, qualifications and study goals (or you can send your CV). Our Programme Lead will assess this to ensure the level is appropriate and will support your development aims.

Suggested prior learning: Managing Change and Continual Improvement (PT204) & Managing Problem Solving (PT205).

If you are unsure which level or course is right for you, you can use the CQI tool to help you decide (https://www.quality.org/training/quiz). Or, get in touch with us to request a free consultation.

On successful completion you will be awarded a certificate of achievement.

The Professional Certificate in Quality Management is awarded, by the CQI, following the successful completion of all six Professional courses.