WHAT WILL I LEARN?

• Enterprise level product/service management:
  • Product/service management as part of a management system
  • Product/service portfolios, systems thinking and the extended enterprise (external stakeholders and suppliers)
  • Review of processes to gather data about and flow down requirements from customers and stakeholders
  • Understanding the context and environmental conditions of products and services (markets, competitors, benchmarking, technology, societal considerations)
  • Managing legal, standards and regulatory compliance
  • Coaching and facilitation skills to build commitment and engagement in leadership teams
  • Facilitation of product/service review processes.

• Product/service strategies:
• Building product portfolio strategies
• Facilitating management tools to identify opportunities with top management teams (SWOT, Boston Matrix, Market Analysis, Product Lifecycles and Prioritisation Matrices)
• Facilitation of key tools to identify potential risks in the context of strategy development (FMEA, risk register, risk matrix, cause/effect diagrams)
• Roadmaps
• Product/service quality planning
• Policy deployment (Hoshin Kanri)
• Risk management approaches (risk avoidance or elimination, risk reduction by changing the likelihood or consequences, managing risk following evaluation)
• Managing financial risk and effective business cases
• Leading and coaching quality function deployment.

• Management and planning tools (new seven QC tools):
• Affinity diagram
• Interrelationship diagraph
• Systematic (tree) diagram
• Matrix
• Data matrix
• Arrow diagram
• PDPC
• Facilitation of tools with top management teams.

IS THE COURSE RIGHT FOR ME? 

Designed for experienced practitioners seeking strategic expertise and a pathway to Chartered Quality Professional (CQP MCQI) status.  

The CQI and IRCA recommend you complete the relevant Practitioner course OR hold equivalent knowledge / experience (minimum of 5 years). 

At the point of enrolment, we ask you to provide a brief statement on your experience, training, qualifications and study goals (or you can send your CV). Our Programme Lead will assess this to ensure the level is appropriate and will support your development aims. 

Suggested prior learning: Managing Quality Planning (PT208).

If you are unsure which level or course is right for you, you can use the CQI tool to help you decide or get in touch with us to request a free consultation.

WHAT’S INCLUDED? 

Course fees cover tutorial support, course induction, learning, assessment and support materials, an account for our learning management system and CQI and IRCA registration and certification.

HOW WILL I LEARN AND BE ASSESSED?  

Develop your competence in quality management with our fully online CQI and IRCA certified courses, which includes: 

• Personalised, one-to-one support
  During your course induction you and your dedicated tutor will agree your personalised learning plan. From there, your tutor will be there to provide support and advice throughout your learning journey.

• Flexible online learning
  Access learning, assessment and support through our online system allowing you to study at a place and time that works for you.

• Structured and individualised learning and assessment – learn, apply, improve
  Comprehensive learning materials, personalised learning plans and assessment activities are designed to give you the time to build your understanding and demonstrate and apply your knowledge – to your role, workplace and industry – so you build real workplace capability.

All learning within the programme is assessed through completion of a course workbook, where you will demonstrate your understanding of key concepts and quality management principles. 

You will receive ongoing assessment feedback from your tutor throughout the course, supporting reflection, further development and the growth of effective quality management skills and confidence in applying them.

HOW LONG WILL IT TAKE?

TYPICAL COURSE DURATION: 10 WEEKS

This assumes you can commit to at least 4 hours of study each week. You and your tutor will agree your planned end date, during your induction.

The minimum learning hours for each course is 40 (excluding PR302 which is 24).

The course resource provides additional sources for research and so study time can exceed this if you wish to get more out of the course.

The maximum course duration, set by the CQI and IRCA, for each course is 6 months and for completion of the Certificate is 3 years.

WHAT WILL I GAIN? 

Once you’ve successfully completed your course, you will be awarded a Certificate of Achievement. 

The Professional Certificate in Quality Management is awarded, by the CQI, following the successful completion of all six Professional courses. 

Completion of the Professional Certificate meets the knowledge requirements for membership of the CQI at Chartered Quality Professional level (CQP MCQI).

CQI MEMBERSHIP 

Joining the CQI makes you part of a unique network of thousands of professionals working in quality management. Becoming a member of the CQI gives you opportunities for learning, development and networking, as well as unrivalled recognition – showing your colleagues and employers that you’re serious about your profession and committed to developing your expertise. 

Read more about membership here.