WHAT WILL I LEARN?

• Leadership of performance measurement:
  • Organisations as a system and PDCA
  • Review of variation, control charts and effective measures
  • Mapping measures of performance to an organisational system
  • Systems thinking
  • Roles in performance measurement
  • Coaching techniques for developing enterprise performance measures and roles.

• Measurement of enterprise strategy:
• Processes for gathering data on organisation context including competitors, benchmarking, technology, legal, regulatory, societal and standards relating to the organisation
• Linking measures to strategic objectives/goals
• Strategy map
• Balanced scorecards and KPIs.

• Measurement and policy deployment:
• Overview of Hoshin Kanri
• Strategic scorecards
• Review processes
• Measures for business planning and forecasting
• Measures for financial management.

• Leading performance measurement in the extended enterprise:
• Managing cross-functional measures
• Measures of supply chain performance
• Facilitation of supplier/external provider measurement and reporting
• Managing multi-site performance measurement.

• Leading operational performance measurement:
• Cascading measures using a process approach
• Operational scorecards
• Dashboards
• Visual management for enterprise level measures
• Measures as drivers for continual improvement.

IS THE COURSE RIGHT FOR ME? 

Designed for experienced practitioners seeking strategic expertise and a pathway to Chartered Quality Professional (CQP MCQI) status. 

The CQI and IRCA recommend you complete the relevant Practitioner course OR hold equivalent knowledge / experience (minimum of 5 years). 

At the point of enrolment, we ask you to provide a brief statement on your experience, training, qualifications and study goals (or you can send your CV). Our Programme Lead will assess this to ensure the level is appropriate and will support your development aims. 

Suggested prior learning: Managing Process Performance (PT202).

If you are unsure which level or course is right for you, you can use the CQI tool to help you decide or get in touch with us to request a free consultation.

WHAT’S INCLUDED? 

Course fees cover tutorial support, course induction, learning, assessment and support materials, an account for our learning management system and CQI and IRCA registration and certification.

HOW WILL I LEARN AND BE ASSESSED? 

Develop your competence in quality management with our fully online CQI and IRCA certified courses, which includes:

• Personalised, one-to-one support
  During your course induction you and your dedicated tutor will agree your personalised learning plan. From there, your tutor will be there to provide support and advice throughout your learning journey.

• Flexible online learning
  Access learning, assessment and support through our online system allowing you to study at a place and time that works for you.

• Structured and individualised learning and assessment – learn, apply, improve
  Comprehensive learning materials, personalised learning plans and assessment activities are designed to give you the time to build your understanding and demonstrate and apply your knowledge – to your role, workplace and industry – so you build real workplace capability.

All learning within the programme is assessed through completion of a course workbook, where you will demonstrate your understanding of key concepts and quality management principles.

You will receive ongoing assessment feedback from your tutor throughout the course, supporting reflection, further development and the growth of effective quality management skills and confidence in applying them.

HOW LONG WILL IT TAKE?

TYPICAL COURSE DURATION: 10 WEEKS

This assumes you can commit to at least 4 hours of study each week. You and your tutor will agree your planned end date, during your induction.

The minimum learning hours for this course is 24.

The course resource provides additional sources for research and so study time can exceed this if you wish to get more out of the course.

The maximum course duration, set by the CQI and IRCA, for each course is 6 months and for completion of the Certificate is 3 years.

WHAT WILL I GAIN? 

Once you’ve successfully completed your course, you will be awarded a Certificate of Achievement. 

The Professional Certificate in Quality Management is awarded, by the CQI, following the successful completion of all six Professional courses. 

Completion of the Professional Certificate meets the knowledge requirements for membership of the CQI at Chartered Quality Professional level (CQP MCQI).

CQI MEMBERSHIP

Joining the CQI makes you part of a unique network of thousands of professionals working in quality management. Becoming a member of the CQI gives you opportunities for learning, development and networking, as well as unrivalled recognition – showing your colleagues and employers that you’re serious about your profession and committed to developing your expertise. 

Read more about membership here.