The CQI and IRCA Professional Quality Management courses are aimed at experienced practitioners looking to advance to a strategic level and aspiring to become a Chartered Quality Professional. They meet the knowledge requirements for membership of the CQI at Chartered Quality Professional level (CQP MCQI).

The Leading Business Process Excellence (PR304) course develops leadership skills to apply system thinking within the context of an organisation . You can find out what you’ll study, how you’ll learn and how you’ll be assessed, below.

Download the Professional course brochure here.

(Leading Business Process Excellence – unique ID number 2041).

This course develops leadership skills to apply system thinking within the context of an overall enterprise or organisation, and coach and facilitate top management teams in the development of their understanding and deployment of system leadership and the roles required.

  • Leadership of the management system as a system and systems thinking:
    • Principles of holistic thinking and mind-set for PDCA
    • Systems thinking
    • Mapping organisations as systems
    • Supply chains
    • Understanding the context of the organisation (external influences).
  • Leading process management within organisations modelled on system thinking:
    • The roles of the system leader, process owner, process manager and process operator
    • Process deployment, measurement and continual improvement
    • Overview of strategy deployment (Hoshin Kanri) and prioritisation processes
    • Linking strategy and improvement programmes.
  • Approaches to enable definition of organisations as systems (soft skills):
    • Facilitation of system mapping workshops
    • Identification of process owners
    • Coaching methodologies
    • Influencing and building rapport with top management team members.
  • Managing cross-function and multi-site standardisation:
    • Overview of standardisation in process deployment
    • Roles of the process owner and process manager in standardisation
    • Approaches to lead and manage global and local standardisation.
  • System and process review with global/local levels:
    • A process for reviews of the system, process and continual improvement
    • Typical agendas and preparation
    • Collecting data for review (Voice of the Customer and other external data and internal performance data)
    • Diagnostics for reviews (risk and opportunity assessment, business modelling and financial impact assessment)
    • Interaction of local and global reviews
    • Facilitation techniques for reviews.

All of our courses are delivered by supported distance learning – which simply means you can study at home or work, at a time – and a pace – which suits you.

Once you’ve enrolled, your dedicated tutor will contact you to arrange your induction.  They’ll go through everything you need to know, and you’ll agree your learning plan.

We’ll also email your login details along with a weblink to our online learning system.  Here you’ll have 24/7 access to everything you need to complete your course – your learning, study support and assessment materials and tutor will provide timely advice, support and feedback throughout your course.

This means:

  • You’re not constrained to set dates/times for training – you can start when you’re ready.
  • You can complete your training at a pace that’s best for you – if you have more time than expected you can accelerate your learning and complete earlier than planned.
  • You can access course learning, assessment and study support materials, receive feedback and support and sit your exam at a time and place that works for you.

Once you’ve successfully completed your course you’ll receive a digital CQI and IRCA accredited certificate.  It really is that simple.

  • Assessment for Professional courses is workbook based.

      The CQI and IRCA Professional level courses in Quality Management are aimed at experienced practitioners looking to advance to a strategic level and aspiring to become a Chartered Quality Professional.

      At the point of enrolment, we ask you to provide a brief statement on your experience, training, qualifications and study goals (or you can send your CV). Our Programme Lead will assess this to ensure the level is appropriate and will support your development aims.

      Suggested prior learning: Managing Change and Continual Improvement (PT204) & Managing Process Performance (PT202).

      If you are unsure which level or course is right for you, you can use the CQI tool to help you decide (https://www.quality.org/training/quiz). Or, get in touch with us to request a free consultation.

      On successful completion you will be awarded a certificate of achievement.

      The Professional Certificate in Quality Management is awarded, by the CQI, following the successful completion of all six Professional courses.





      The Foundation Quality Management courses provide you with an understanding of quality management essentials. If you are just starting in your quality career, you should consider these courses
      Practitioner courses in Quality Management enable you to develop your understanding of management level quality topics. And, how this knowledge applies to your role, within your organisation and industry. If you are already working in a quality role, these courses are for you.
      60,000 delegates in over 100 countries across the world take CQI and IRCA Certified Training every year.