WHAT WILL I LEARN?

The purpose of a quality management system, of quality management systems standards, and the business benefits of improved performance of the quality management system:

• The purpose of a quality management system and the business benefits of improving the quality management system’s performance.
• The processes involved in establishing, implementing, operating, monitoring, measuring, analysing, evaluating, reviewing, maintaining, and improving a quality management system, including the significance of these for QMS auditors.
• The terms and definitions defined and used in ISO 9000.

The structure and content of ISO 9001 and its relationship with ISO 9000:

• The structure and content of ISO 9001 with reference to the PDCA cycle and the model of a process-based quality management system. The relationship between ISO 9001 requirements and ISO 9000 with reference to the seven quality principles.

The specific quality management related requirements of ISO 9001:

• The relationship between the external and internal issues, the relevant requirements of relevant interested parties, the actions to address risks and opportunities, and the quality management system processes needed to implement them.
• The purpose of the scope of a quality management system and what should be considered when determining it.
• The purpose of a quality policy, the relationship between the quality management system scope, and the quality policy and the requirements for its content, implementation and review.
• The role of top management for the effectiveness of the quality management system.
• The requirements for quality objectives and the relationship between them, the quality policy and management review.
• The resources needed to achieve customer satisfaction and conformity to product and service requirements and the requirements for support.
• How an organisation plans, implements and controls the processes needed to meet quality management system requirements, and how any externally provided processes, products and services are controlled.
• The typical processes and associated process controls required to achieve customer satisfaction and conformance of product and service with requirements.

IS THE COURSE RIGHT FOR ME?

To get the most from this course, the CQI and IRCA recommend you have prior knowledge of:

a) Management systems

• The Plan, Do, Check, Act (PDCA) cycle
• The core elements of a management system and the interrelationship between top management responsibility, policy, objectives, planning, implementation, measurement, review, and continual improvements.

b) Quality management

• The fundamental concepts and the seven quality management principles (see ISO 9000)
• The relationship between quality management and customer satisfaction.

c) Quality management terms and definitions

• The commonly used quality management terms and definitions (see ISO 9000).

 If you are unsure which level or course is right for you, you can use the CQI tool to help you decide or get in touch with us to request a free consultation.

WHAT’S INCLUDED?

You will need to reference ISO 9001:2015 ‘Quality Management Systems’ Standard during this course which is not provided.

HOW WILL I LEARN AND BE ASSESSED? 

Develop your competence in quality management with our fully online CQI and IRCA certified courses, which includes:

• Personalised, one-to-one support
  During your course induction you and your dedicated tutor will agree your personalised learning plan. From there, your tutor will be there to provide support and advice throughout your learning journey.
• Flexible online learning
  Access learning, assessment and support through our online system allowing you to study at a place and time that works for you.
• Structured and individualised learning and assessment – learn, apply, improve
  Comprehensive learning materials, personalised learning plans and assessment activities are designed to give you the time to build your understanding and demonstrate and apply your knowledge – to your role, workplace and industry – so you build real workplace capability.

All learning within the programme is assessed through completion of a course workbook, where you will demonstrate your understanding of key concepts and quality management principles.

You will receive ongoing assessment feedback from your tutor throughout the course, supporting reflection, further development and the growth of effective quality management skills and confidence in applying them.

HOW LONG WILL IT TAKE?

TYPICAL COURSE DURATION:  4 WEEKS

This assumes you can commit to at least 4 hours of study each week. You and your tutor will agree your planned end date during your induction.

The minimum learning hours for the course is 7 hours.

The course resource is comprehensive and so study time can exceed this if you wish to get more out of the course.

The maximum course duration, set by the CQI and IRCA, for each course is 6 months.

WHAT WILL I GAIN?

Once you’ve successfully completed your course, you will be awarded a Certificate of Completion.

IRCA MEMBERSHIP & CERTIFICATION

The CQI’s International Register of Certificated Auditors (IRCA), is the leading register for management system auditors.

Completion of the Introduction to ISO 9001:2015 (QMS) course provides an entry route for registration with the International Register of Certificated Auditors (IRCA). For those aspiring to become an IRCA Certified Auditor, additional training is required beyond the foundational level.

Read more about membership and requirements here.