The purpose of a quality management system, of quality management systems standards, and the business benefits of improved performance of the quality management system:

• The purpose of a quality management system and the business benefits of improving the quality management system’s performance.
• The processes involved in establishing, implementing, operating, monitoring, measuring, analysing, evaluating, reviewing, maintaining, and improving a quality management system, including the significance of these for QMS auditors.
• The terms and definitions defined and used in ISO 9000.

The structure and content of ISO 9001 and its relationship with ISO 9000:

• The structure and content of ISO 9001 with reference to the PDCA cycle and the model of a process-based quality management system. The relationship between ISO 9001 requirements and ISO 9000 with reference to the seven quality principles.

The specific quality management related requirements of ISO 9001:

• The relationship between the external and internal issues, the relevant requirements of relevant interested parties, the actions to address risks and opportunities, and the quality management system processes needed to implement them.
• The purpose of the scope of a quality management system and what should be considered when determining it.
• The purpose of a quality policy, the relationship between the quality management system scope, and the quality policy and the requirements for its content, implementation and review.
• The role of top management for the effectiveness of the quality management system.
• The requirements for quality objectives and the relationship between them, the quality policy and management review.
• The resources needed to achieve customer satisfaction and conformity to product and service requirements and the requirements for support.
• How an organisation plans, implements and controls the processes needed to meet quality management system requirements, and how any externally provided processes, products and services are controlled.
• The typical processes and associated process controls required to achieve customer satisfaction and conformance of product and service with requirements.

All of our courses are delivered by supported distance learning – which simply means you can study at home or work, at a time – and a pace – which suits you.

Once you’ve enrolled, your dedicated tutor will contact you to arrange your induction.  They’ll go through everything you need to know, and you’ll agree your learning plan.

We’ll also email your login details along with a weblink to our online learning system.  Here you’ll have 24/7 access to everything you need to complete your course – your learning, study support and assessment materials and tutor will provide timely advice, support and feedback throughout your course.

This means:

• You’re not constrained to set dates/times for training – you can start when you’re ready.
• You can complete your training at a pace that’s best for you – if you have more time than expected you can accelerate your learning and complete earlier than planned.
• You can access course learning, assessment and study support materials, receive feedback and support and sit your exam at a time and place that works for you.

Once you’ve successfully completed your course you’ll receive a digital CQI and IRCA accredited certificate.  It really is that simple.

What’s included?

Course fees cover tutorial support, course induction, learning, assessment and support materials, an account for our learning management system and CQI and IRCA registration and certification.

Please note: you will need to reference ISO 9001:2015 ‘Quality Management Systems’ Standard during this course which is not provided.

• Assessment for foundation courses is workbook based.

This course is designed for those who have an existing, basic knowledge of, or experience in, quality management.

The recommend prior knowledge is:

a) Management systems

• The Plan, Do, Check, Act (PDCA) cycle
• The core elements of a management system and the interrelationship between top management responsibility, policy, objectives, planning, implementation, measurement, review, and continual improvements.

b) Quality management

• The fundamental concepts and the seven quality management principles (see ISO 9000)
• The relationship between quality management and customer satisfaction.

c) Quality management terms and definitions

• The commonly used quality management terms and definitions (see ISO 9000).

If you are unsure which level or course is right for you, you can use the IRCA tool to help you decide or, get in touch with us to request a free consultation.

On successful completion you will be awarded a certificate of completion.