THE FOUNDATION
CERTIFICATE
IN QUALITY MANAGEMENT
(7 x COURSES)
DURATION
88 HOURS
SUPPORT
DEDICATED
TUTOR
LEARNING
DISTANCE
LEARNING
COST
£2299.50
+VAT
LEVEL
FOUNDATION
The CQI and IRCA Foundation Quality Management courses provide you with an understanding of quality management essentials and are designed for individuals just beginning their career in quality, or who work in other functions/departments or professions.
The Foundation Certificate in Quality Management (all seven courses) provides an overview of Quality Management essentials. You will gain an overview of key Quality Management principles, concepts, tools and techniques. You can find out what you’ll study, how you’ll learn and how you’ll be assessed, below.
Download Foundation Courses Brochure here.
The Foundation Certificate in Quality Management consists of seven courses:
Introduction to Problem Solving (FD102)
Gain a thorough introduction to the fundamentals of problem solving with this course. This course will cover the essential tools, techniques and methodologies for problem solving, giving delegates the confidence to actively participate in problem-solving teams. Learning outcomes will cover the application of key tools in order to develop robust, sustainable solutions that have a big impact on quality.
- Problem definition, scope. (Is/Is Not, Description structures, customer/stakeholder requirements).
- Understanding how to gather data about customer requirements using focus groups, face to face interviews, questionnaires, interviews and observation.
- Risk identification and key tools for risk analysis (Risk register, risk matrix, PDPC and FMEA).
- Working as a team member with the following tools:
- Tools to understand current conditions (flowcharts, check sheets, stratification, Pareto charts)
- Tools for root cause analysis (cause/effect Diagram, 5Whys)
- Solution generation (selection matrices)
- Evaluation of solutions (PDCA & risk assessment)
- Implementation of solutions (standardisation, monitoring, follow up).
All of our courses are delivered by supported distance learning – which simply means you can study at home or work, at a time – and a pace – which suits you.
Once you’ve enrolled, your dedicated tutor will contact you to arrange your induction. They’ll go through everything you need to know, and you’ll agree your learning plan.
We’ll also email your login details along with a weblink to our online learning system. Here you’ll have 24/7 access to everything you need to complete your course – your learning, study support and assessment materials and tutor will provide timely advice, support and feedback throughout your course.
This means:
- You’re not constrained to set dates/times for training – you can start when you’re ready.
- You can complete your training at a pace that’s best for you – if you have more time than expected you can accelerate your learning and complete earlier than planned.
- You can access course learning, assessment and study support materials, receive feedback and support and sit your exam at a time and place that works for you.
Once you’ve successfully completed your course you’ll receive a digital CQI and IRCA accredited certificate. It really is that simple.
- Assessment for foundation courses is workbook based.
- On successful completion you will be awarded a certificate of completion.
The Foundation level courses are aimed at those beginning their careers in Quality or who work in other functions – there are no set entry requirements for these courses.
If you are unsure which level or course is right for you, you can use the CQI tool to help you decide (https://www.quality.org/training/quiz). Or, get in touch with us to request a free consultation.
On successful completion you will be awarded a certificate of completion.
Introduction to Risk Management (FD103)
Gain a solid foundation in the principles and practices of risk management with this course. Delegates will learn the key knowledge, tools and methods required to apply risk management to a wide range of organisational situations and contexts – and to continuously improve risk assessment processes and overall quality.
- Introduction to risk and its importance in organisational leadership and ISO 9001 including legal aspects, regulatory, corporate governance, social responsibility, sustainability and organisational prosperity.
- Types of organisational risk including external influences and benefits of addressing them.
- Awareness of ISO 31000 and risk management principles, framework and lifecycle process.
- Roles in risk management.
- Overview of methods for risk identification and typical tools such as idea generation.
- Overview of analysis tools such as risk register, risk matrix, PDPC, FTA, FMEA.
- Overview of risk response and typical tools such as mistake proofing (Poka-yoke).
All of our courses are delivered by supported distance learning – which simply means you can study at home or work, at a time – and a pace – which suits you.
Once you’ve enrolled, your dedicated tutor will contact you to arrange your induction. They’ll go through everything you need to know, and you’ll agree your learning plan.
We’ll also email your login details along with a weblink to our online learning system. Here you’ll have 24/7 access to everything you need to complete your course – your learning, study support and assessment materials and tutor will provide timely advice, support and feedback throughout your course.
This means:
- You’re not constrained to set dates/times for training – you can start when you’re ready.
- You can complete your training at a pace that’s best for you – if you have more time than expected you can accelerate your learning and complete earlier than planned.
- You can access course learning, assessment and study support materials, receive feedback and support and sit your exam at a time and place that works for you.
Once you’ve successfully completed your course you’ll receive a digital CQI and IRCA accredited certificate. It really is that simple
- Assessment for foundation courses is workbook based.
- On successful completion you will be awarded a certificate of completion.
If you are unsure which level or course is right for you, you can use the CQI tool to help you decide (https://www.quality.org/training/quiz). Or, get in touch with us to request a free consultation.
On successful completion you will be awarded a certificate of completion.
Introduction to Change Management (FD104)
Gain a solid understanding of the fundamentals of change management. This course will help delegates develop their knowledge and approaches towards implementing or contributing to effective change in organisations. The course will focus on how organisational change can leverage and sustain improvement in customer and stakeholder satisfaction.
- Introduction to organisational change, values and cultures
- Change thinking: The Plan-Do-Check-Act (PDCA) cycle
- Barriers and enablers of change:
- Organisational barriers to change
- Organisational enablers for change
- Common approaches to change management
- Common approaches to improvement-based change.
- Introduction to learning patterns:
- Process of learning and learning needs
- Learning styles
- PDCA in learning and improvement
- PDCA in audit, review and assessment.
- Increasing readiness to change:
- Role of the customer/stakeholder
- Stakeholder engagement.
- Introduction to managing change:
- Cycles of change and the change curve
- Management processes
- Planning
- Roles
All of our courses are delivered by supported distance learning – which simply means you can study at home or work, at a time – and a pace – which suits you.
Once you’ve enrolled, your dedicated tutor will contact you to arrange your induction. They’ll go through everything you need to know, and you’ll agree your learning plan.
We’ll also email your login details along with a weblink to our online learning system. Here you’ll have 24/7 access to everything you need to complete your course – your learning, study support and assessment materials and tutor will provide timely advice, support and feedback throughout your course.
This means:
- You’re not constrained to set dates/times for training – you can start when you’re ready.
- You can complete your training at a pace that’s best for you – if you have more time than expected you can accelerate your learning and complete earlier than planned.
- You can access course learning, assessment and study support materials, receive feedback and support and sit your exam at a time and place that works for you.
Once you’ve successfully completed your course you’ll receive a digital CQI and IRCA accredited certificate. It really is that simple.
- Assessment for foundation courses is workbook based.
- On successful completion you will be awarded a certificate of completion.
If you are unsure which level or course is right for you, you can use the CQI tool to help you decide (https://www.quality.org/training/quiz). Or, get in touch with us to request a free consultation.
On successful completion you will be awarded a certificate of completion.
Introduction to Product and Service Management (FD105)
This course should provide awareness of the fundamental tools, techniques and structured methodology for Product and Service Management across a broad range of organisational contexts. Delegates should leave the course with the capability to participate as a member of a team in the application of the key tools within their organisation.
- Benefits of product and service management, quality planning and relationship to ISO 9001 and TS 16949.
- Introduction to the product lifecycle stages and methodology.
- Role of the Product/Service Manager.
- Introduction to market analysis, benchmarking, and understanding customer requirements.
- Innovation stage process:
- Stage process (methodology)
- Idea generation, screening and product/service selection
- Product/service requirements document
- Business review process
- Stakeholder management.
- Concept stage process:
- Stage process (methodology)
- Writing a business case
- Critical success factors (CSF)
- Product/service forecast and trend analysis
- Cost and value analysis.
- Development stage process:
- Stage process (methodology)
- Introduction to prototyping, piloting and evaluation methods
- Introduction to quality function deployment
- Introduction to quality planning for the supply chain.
- Launch stage process:
- Stage process (methodology)
- Introduction to launch planning.
- Production/Service Stage process:
- Stage process (methodology)
- Role of process management and continual improvement.
- Withdrawal stage processes:
- Stage process (methodology).
All of our courses are delivered by supported distance learning – which simply means you can study at home or work, at a time – and a pace – which suits you.
Once you’ve enrolled, your dedicated tutor will contact you to arrange your induction. They’ll go through everything you need to know, and you’ll agree your learning plan.
We’ll also email your login details along with a weblink to our online learning system. Here you’ll have 24/7 access to everything you need to complete your course – your learning, study support and assessment materials and tutor will provide timely advice, support and feedback throughout your course.
This means:
- You’re not constrained to set dates/times for training – you can start when you’re ready.
- You can complete your training at a pace that’s best for you – if you have more time than expected you can accelerate your learning and complete earlier than planned.
- You can access course learning, assessment and study support materials, receive feedback and support and sit your exam at a time and place that works for you.
Once you’ve successfully completed your course you’ll receive a digital CQI and IRCA accredited certificate. It really is that simple.
- Assessment for foundation courses is workbook based.
- On successful completion you will be awarded a certificate of completion.
If you are unsure which level or course is right for you, you can use the CQI tool to help you decide (https://www.quality.org/training/quiz). Or, get in touch with us to request a free consultation.
On successful completion you will be awarded a certificate of completion.
Introduction to Process Design (FD106)
Gain an understanding of the fundamentals of process design. Delegates will learn the key knowledge and skills needed for process design in line with stakeholder and customer requirements – and the standardised processes required to deliver them. This course will also cover process performance, supply chains and ongoing improvement activities.
- Introduction to process thinking and its place in ISO 9001.
- Tools for understanding the voice of the customer (Kano model, surveys, interviews).
- Gathering stakeholder, regulatory, legislative, compliance and standards related requirements.
- A method to design/define a process.
- Key tools in process definition: SIPOC, flowchart.
- Defining measure of process performance (CTQ Trees and operational definition).
- Supply chains and customers in supply chains.
- A method to standardise a process.
- Key tools in process standardisation: for example, e.g., SOPs, Visual Aids, 5S.
- Process design/definition applied in continual and step change improvement activities.
All of our courses are delivered by supported distance learning – which simply means you can study at home or work, at a time – and a pace – which suits you.
Once you’ve enrolled, your dedicated tutor will contact you to arrange your induction. They’ll go through everything you need to know, and you’ll agree your learning plan.
We’ll also email your login details along with a weblink to our online learning system. Here you’ll have 24/7 access to everything you need to complete your course – your learning, study support and assessment materials and tutor will provide timely advice, support and feedback throughout your course.
This means:
- You’re not constrained to set dates/times for training – you can start when you’re ready.
- You can complete your training at a pace that’s best for you – if you have more time than expected you can accelerate your learning and complete earlier than planned.
- You can access course learning, assessment and study support materials, receive feedback and support and sit your exam at a time and place that works for you.
Once you’ve successfully completed your course you’ll receive a digital CQI and IRCA accredited certificate. It really is that simple
- Assessment for foundation courses is workbook based.
- On successful completion you will be awarded a certificate of completion.
If you are unsure which level or course is right for you, you can use the CQI tool to help you decide (https://www.quality.org/training/quiz). Or, get in touch with us to request a free consultation.
On successful completion you will be awarded a certificate of completion.
Introduction to Management Systems (FD107)
This course provides participants with an awareness and understanding the principles of management systems in general. Delegates will learn how to develop a management approach based on customer and stakeholder requirements and improving customer satisfaction. Participants will gain the ability to contribute to developing or implementing a quality management system for their organisation that makes a real impact.
- Overview of management systems and the purpose of ISO 9001:2015.
- Benefits and scope of a management system.
- Seven principles of quality management.
- Overview of:
- System thinking, the supply chain and PDCA
- Seeking opportunities and reducing risk – risk-based thinking
- Challenging the organisation – policy deployment
- Improving the organisation – quality planning
- Managing processes and measuring performance
- Sustaining gains – continual improvement
- Evaluating and improving the organisation – role of audit, assessment and certification.
All of our courses are delivered by supported distance learning – which simply means you can study at home or work, at a time – and a pace – which suits you.
Once you’ve enrolled, your dedicated tutor will contact you to arrange your induction. They’ll go through everything you need to know, and you’ll agree your learning plan.
We’ll also email your login details along with a weblink to our online learning system. Here you’ll have 24/7 access to everything you need to complete your course – your learning, study support and assessment materials and tutor will provide timely advice, support and feedback throughout your course.
This means:
- You’re not constrained to set dates/times for training – you can start when you’re ready.
- You can complete your training at a pace that’s best for you – if you have more time than expected you can accelerate your learning and complete earlier than planned.
- You can access course learning, assessment and study support materials, receive feedback and support and sit your exam at a time and place that works for you.
Once you’ve successfully completed your course you’ll receive a digital CQI and IRCA accredited certificate. It really is that simple
- Assessment for foundation courses is workbook based.
- On successful completion you will be awarded a certificate of completion.
If you are unsure which level or course is right for you, you can use the CQI tool to help you decide (https://www.quality.org/training/quiz). Or, get in touch with us to request a free consultation.
On successful completion you will be awarded a certificate of completion.
Introduction to Stakeholder Communications (FD108)
Develop the fundamental skills required for effective stakeholder communications with this course. Delegates will examine, analyse and implement best practice techniques for communicating, influencing and negotiating with stakeholders in a range of situations. This course will enable participates to enhance their own stakeholder communication styles and help others within their organisation to do the same.
- Verbal communications:
- Creating a clear and concise message
- Voice and body language
- Presentation skills
- Effective questioning
- Written communications.
- Behaviour in communication:
- Personal styles
- Personality types
- Communication styles
- Listening skills.
- Giving and receiving feedback:
- Feedback framework
- Dealing with conflict.
- Negotiation:
- Negotiation process
- Skills in conducting a negotiation.
- Personal planning:
- Customer and stakeholder communications in your organisation
- Evaluation of communications
- Action planning.
All of our courses are delivered by supported distance learning – which simply means you can study at home or work, at a time – and a pace – which suits you.
Once you’ve enrolled, your dedicated tutor will contact you to arrange your induction. They’ll go through everything you need to know, and you’ll agree your learning plan.
We’ll also email your login details along with a weblink to our online learning system. Here you’ll have 24/7 access to everything you need to complete your course – your learning, study support and assessment materials and tutor will provide timely advice, support and feedback throughout your course.
This means:
- You’re not constrained to set dates/times for training – you can start when you’re ready.
- You can complete your training at a pace that’s best for you – if you have more time than expected you can accelerate your learning and complete earlier than planned.
- You can access course learning, assessment and study support materials, receive feedback and support and sit your exam at a time and place that works for you.
Once you’ve successfully completed your course you’ll receive a digital CQI and IRCA accredited certificate. It really is that simple.
- Assessment for foundation courses is workbook based.
- On successful completion you will be awarded a certificate of completion.
If you are unsure which level or course is right for you, you can use the CQI tool to help you decide (https://www.quality.org/training/quiz). Or, get in touch with us to request a free consultation.
On successful completion you will be awarded a certificate of completion.
