WHAT WILL I LEARN?

• Problem definition, scope. (Is/Is Not, Description structures, customer/stakeholder requirements).

• Understanding how to gather data about customer requirements using focus groups, face to face interviews, questionnaires, interviews and observation.

• Risk identification and key tools for risk analysis (Risk register, risk matrix, PDPC and FMEA).

• Working as a team member with the following tools:
  • Tools to understand current conditions (flowcharts, check sheets, stratification, Pareto charts)
  • Tools for root cause analysis (cause/effect Diagram, 5Whys)
  • Solution generation (selection matrices)
  • Evaluation of solutions (PDCA & risk assessment)
  • Implementation of solutions (standardisation, monitoring, follow up).

IS THE COURSE RIGHT FOR ME?

The Foundation courses are perfect for those starting in quality or working in other professional roles – there are no set entry requirements for these courses.

If you are unsure which level or course is right for you, you can use the CQI tool to help you decide or get in touch with us to request a free consultation.

WHAT’S INCLUDED?

Course fees cover tutorial support, course induction, learning, assessment and support materials, an account for our learning management system and CQI and IRCA registration and certification.

HOW WILL I LEARN AND BE ASSESSED?

Develop your competence in quality management with our fully online CQI and IRCA certified courses, which includes:

• Personalised, one-to-one support
  During your course induction you and your dedicated tutor will agree your personalised learning plan. From there, your tutor will be there to provide support and advice throughout your learning journey.

• Flexible online learning
  Access learning, assessment and support through our online system allowing you to study at a place and time that works for you.

• Structured and individualised learning and assessment – learn, apply, improve
  Comprehensive learning materials, personalised learning plans and assessment activities are designed to give you the time to build your understanding and demonstrate and apply your knowledge – to your role, workplace and industry – so you build real workplace capability.

All learning within the programme is assessed through completion of a course workbook, where you will demonstrate your understanding of key concepts and quality management principles.

You will receive ongoing assessment feedback from your tutor throughout the course, supporting reflection, further development and the growth of effective quality management skills and confidence in applying them.

HOW LONG WILL IT TAKE?

TYPICAL COURSE DURATION:  4 WEEKS

This assumes you can commit to at least 4 hours of study each week. You and your tutor will agree your planned end date during your induction.

The minimum learning hours for each course is between 8 and 16.

The course resource is comprehensive and so study time can exceed this if you wish to get more out of the course.

The maximum course duration, set by the CQI and IRCA, for each course is 6 months and for completion of the Certificate is 3 years.

WHAT WILL I GAIN?

Once you’ve successfully completed your course, you will be awarded a Certificate of Completion.

The Foundation Certificate in Quality Management is awarded, by the CQI, following the successful completion of all seven Foundation quality courses.

CQI MEMBERSHIP

Joining the CQI makes you part of a unique network of thousands of professionals working in quality management. Becoming a member of the CQI gives you opportunities for learning, development and networking, as well as unrivalled recognition – showing your colleagues and employers that you’re serious about your profession and committed to developing your expertise.

Read more about membership here.

If you apply for CQI membership at Affiliate or Practitioner grade within 16 weeks of completing your course, the CQI will waive the application fee. Simply email applications@quality.org and request the code.

WHAT WILL I LEARN?

• Introduction to risk and its importance in organisational leadership and ISO 9001 including legal aspects, regulatory, corporate governance, social responsibility, sustainability and organisational prosperity.

• Types of organisational risk including external influences and benefits of addressing them.

• Awareness of ISO 31000 and risk management principles, framework and lifecycle process.

• Roles in risk management.

• Overview of methods for risk identification and typical tools such as idea generation.

• Overview of analysis tools such as risk register, risk matrix, PDPC, FTA, FMEA.

• Overview of risk response and typical tools such as mistake proofing (Poka-yoke).

IS THE COURSE RIGHT FOR ME?

The Foundation courses are perfect for those starting in quality or working in other professional roles – there are no set entry requirements for these courses.

If you are unsure which level or course is right for you, you can use the CQI tool to help you decide or get in touch with us to request a free consultation.

WHAT’S INCLUDED?

Course fees cover tutorial support, course induction, learning, assessment and support materials, an account for our learning management system and CQI and IRCA registration and certification.

HOW WILL I LEARN AND BE ASSESSED?

Develop your competence in quality management with our fully online CQI and IRCA certified courses, which includes:

• Personalised, one-to-one support
  During your course induction you and your dedicated tutor will agree your personalised learning plan. From there, your tutor will be there to provide support and advice throughout your learning journey.

• Flexible online learning
  Access learning, assessment and support through our online system allowing you to study at a place and time that works for you.

• Structured and individualised learning and assessment – learn, apply, improve
  Comprehensive learning materials, personalised learning plans and assessment activities are designed to give you the time to build your understanding and demonstrate and apply your knowledge – to your role, workplace and industry – so you build real workplace capability.

All learning within the programme is assessed through completion of a course workbook, where you will demonstrate your understanding of key concepts and quality management principles.

You will receive ongoing assessment feedback from your tutor throughout the course, supporting reflection, further development and the growth of effective quality management skills and confidence in applying them.

HOW LONG WILL IT TAKE?

TYPICAL COURSE DURATION:  4 WEEKS

This assumes you can commit to at least 4 hours of study each week. You and your tutor will agree your planned end date during your induction.

The minimum learning hours for each course is between 8 and 16.

The course resource is comprehensive and so study time can exceed this if you wish to get more out of the course.

The maximum course duration, set by the CQI and IRCA, for each course is 6 months and for completion of the Certificate is 3 years.

WHAT WILL I GAIN?

Once you’ve successfully completed your course, you will be awarded a Certificate of Completion.

The Foundation Certificate in Quality Management is awarded, by the CQI, following the successful completion of all seven Foundation quality courses.

CQI MEMBERSHIP

Joining the CQI makes you part of a unique network of thousands of professionals working in quality management. Becoming a member of the CQI gives you opportunities for learning, development and networking, as well as unrivalled recognition – showing your colleagues and employers that you’re serious about your profession and committed to developing your expertise.

Read more about membership here.

If you apply for CQI membership at Affiliate or Practitioner grade within 16 weeks of completing your course, the CQI will waive the application fee. Simply email applications@quality.org and request the code.

WHAT WILL I LEARN?

• Introduction to organisational change, values and cultures

• Change thinking: The Plan-Do-Check-Act (PDCA) cycle

• Barriers and enablers of change:
• Organisational barriers to change
• Organisational enablers for change
• Common approaches to change management
• Common approaches to improvement-based change.

• Introduction to learning patterns:
• Process of learning and learning needs
• Learning styles
• PDCA in learning and improvement
• PDCA in audit, review and assessment.

• Increasing readiness to change:
• Role of the customer/stakeholder
• Stakeholder engagement.

• Introduction to managing change:
• Cycles of change and the change curve
• Management processes
• Planning
• Roles.

IS THE COURSE RIGHT FOR ME?

The Foundation courses are perfect for those starting in quality or working in other professional roles – there are no set entry requirements for these courses.

If you are unsure which level or course is right for you, you can use the CQI tool to help you decide or get in touch with us to request a free consultation.

WHAT’S INCLUDED?

Course fees cover tutorial support, course induction, learning, assessment and support materials, an account for our learning management system and CQI and IRCA registration and certification.

HOW WILL I LEARN AND BE ASSESSED?

Develop your competence in quality management with our fully online CQI and IRCA certified courses, which includes:

• Personalised, one-to-one support
  During your course induction you and your dedicated tutor will agree your personalised learning plan. From there, your tutor will be there to provide support and advice throughout your learning journey.

• Flexible online learning
  Access learning, assessment and support through our online system allowing you to study at a place and time that works for you.

• Structured and individualised learning and assessment – learn, apply, improve
  Comprehensive learning materials, personalised learning plans and assessment activities are designed to give you the time to build your understanding and demonstrate and apply your knowledge – to your role, workplace and industry – so you build real workplace capability.

All learning within the programme is assessed through completion of a course workbook, where you will demonstrate your understanding of key concepts and quality management principles.

You will receive ongoing assessment feedback from your tutor throughout the course, supporting reflection, further development and the growth of effective quality management skills and confidence in applying them.

HOW LONG WILL IT TAKE?

TYPICAL COURSE DURATION:  4 WEEKS

This assumes you can commit to at least 4 hours of study each week. You and your tutor will agree your planned end date during your induction.

The minimum learning hours for each course is between 8 and 16.

The course resource is comprehensive and so study time can exceed this if you wish to get more out of the course.

The maximum course duration, set by the CQI and IRCA, for each course is 6 months and for completion of the Certificate is 3 years.

WHAT WILL I GAIN?

Once you’ve successfully completed your course, you will be awarded a Certificate of Completion.

The Foundation Certificate in Quality Management is awarded, by the CQI, following the successful completion of all seven Foundation quality courses.

CQI MEMBERSHIP

Joining the CQI makes you part of a unique network of thousands of professionals working in quality management. Becoming a member of the CQI gives you opportunities for learning, development and networking, as well as unrivalled recognition – showing your colleagues and employers that you’re serious about your profession and committed to developing your expertise.

Read more about membership here.

If you apply for CQI membership at Affiliate or Practitioner grade within 16 weeks of completing your course, the CQI will waive the application fee. Simply email applications@quality.org and request the code.

WHAT WILL I LEARN?

• Benefits of product and service management, quality planning and relationship to ISO 9001 and TS 16949.

• Introduction to the product lifecycle stages and methodology.

• Role of the Product/Service Manager.

• Introduction to market analysis, benchmarking, and understanding customer requirements.

• Innovation stage process:
• Stage process (methodology)
• Idea generation, screening and product/service selection
• Product/service requirements document
• Business review process
• Stakeholder management.

• Concept stage process:
• Stage process (methodology)
• Writing a business case
• Critical success factors (CSF)
• Product/service forecast and trend analysis
• Cost and value analysis.

• Development stage process:
• Stage process (methodology)
• Introduction to prototyping, piloting and evaluation methods
• Introduction to quality function deployment
• Introduction to quality planning for the supply chain.

• Launch stage process:
• Stage process (methodology)
• Introduction to launch planning.

• Production/Service Stage process:
• Stage process (methodology)
• Role of process management and continual improvement.

• Withdrawal stage processes:
• Stage process (methodology).

IS THE COURSE RIGHT FOR ME?

The Foundation courses are perfect for those starting in quality or working in other professional roles – there are no set entry requirements for these courses.

If you are unsure which level or course is right for you, you can use the CQI tool to help you decide or get in touch with us to request a free consultation.

WHAT’S INCLUDED?

Course fees cover tutorial support, course induction, learning, assessment and support materials, an account for our learning management system and CQI and IRCA registration and certification.

HOW WILL I LEARN AND BE ASSESSED?

Develop your competence in quality management with our fully online CQI and IRCA certified courses, which includes:

• Personalised, one-to-one support
  During your course induction you and your dedicated tutor will agree your personalised learning plan. From there, your tutor will be there to provide support and advice throughout your learning journey. 

• Flexible online learning
  Access learning, assessment and support through our online system allowing you to study at a place and time that works for you. 

• Structured and individualised learning and assessment – learn, apply, improve
  Comprehensive learning materials, personalised learning plans and assessment activities are designed to give you the time to build your understanding and demonstrate and apply your knowledge – to your role, workplace and industry – so you build real workplace capability.

All learning within the programme is assessed through completion of a course workbook, where you will demonstrate your understanding of key concepts and quality management principles.

You will receive ongoing assessment feedback from your tutor throughout the course, supporting reflection, further development and the growth of effective quality management skills and confidence in applying them.

HOW LONG WILL IT TAKE?

TYPICAL COURSE DURATION:  4 WEEKS

This assumes you can commit to at least 4 hours of study each week. You and your tutor will agree your planned end date during your induction.

The minimum learning hours for each course is between 8 and 16.

The course resource is comprehensive and so study time can exceed this if you wish to get more out of the course.

The maximum course duration, set by the CQI and IRCA, for each course is 6 months and for completion of the Certificate is 3 years.

WHAT WILL I GAIN?

Once you’ve successfully completed your course, you will be awarded a Certificate of Completion.

The Foundation Certificate in Quality Management is awarded, by the CQI, following the successful completion of all seven Foundation quality courses.

CQI MEMBERSHIP

Joining the CQI makes you part of a unique network of thousands of professionals working in quality management. Becoming a member of the CQI gives you opportunities for learning, development and networking, as well as unrivalled recognition – showing your colleagues and employers that you’re serious about your profession and committed to developing your expertise.

Read more about membership here.

If you apply for CQI membership at Affiliate or Practitioner grade within 16 weeks of completing your course, the CQI will waive the application fee. Simply email applications@quality.org and request the code.

WHAT WILL I LEARN?

• Introduction to process thinking and its place in ISO 9001.

• Tools for understanding the voice of the customer (Kano model, surveys, interviews).

• Gathering stakeholder, regulatory, legislative, compliance and standards related requirements.

• A method to design/define a process.

• Key tools in process definition: SIPOC, flowchart.

• Defining measure of process performance (CTQ Trees and operational definition).

• Supply chains and customers in supply chains.

• A method to standardise a process.

• Key tools in process standardisation: for example, e.g., SOPs, Visual Aids, 5S.

• Process design/definition applied in continual and step change improvement activities.

IS THE COURSE RIGHT FOR ME?

The Foundation courses are perfect for those starting in quality or working in other professional roles – there are no set entry requirements for these courses.

If you are unsure which level or course is right for you, you can use the CQI tool to help you decide or get in touch with us to request a free consultation.

WHAT’S INCLUDED?

Course fees cover tutorial support, course induction, learning, assessment and support materials, an account for our learning management system and CQI and IRCA registration and certification.

HOW WILL I LEARN AND BE ASSESSED?

Develop your competence in quality management with our fully online CQI and IRCA certified courses, which includes:

• Personalised, one-to-one support
  During your course induction you and your dedicated tutor will agree your personalised learning plan. From there, your tutor will be there to provide support and advice throughout your learning journey. 

• Flexible online learning
  Access learning, assessment and support through our online system allowing you to study at a place and time that works for you. 

• Structured and individualised learning and assessment – learn, apply, improve
  Comprehensive learning materials, personalised learning plans and assessment activities are designed to give you the time to build your understanding and demonstrate and apply your knowledge – to your role, workplace and industry – so you build real workplace capability.

All learning within the programme is assessed through completion of a course workbook, where you will demonstrate your understanding of key concepts and quality management principles.

You will receive ongoing assessment feedback from your tutor throughout the course, supporting reflection, further development and the growth of effective quality management skills and confidence in applying them.

HOW LONG WILL IT TAKE?

TYPICAL COURSE DURATION:  4 WEEKS

This assumes you can commit to at least 4 hours of study each week. You and your tutor will agree your planned end date during your induction.

The minimum learning hours for each course is between 8 and 16.

The course resource is comprehensive and so study time can exceed this if you wish to get more out of the course.

The maximum course duration, set by the CQI and IRCA, for each course is 6 months and for completion of the Certificate is 3 years.

WHAT WILL I GAIN?

Once you’ve successfully completed your course, you will be awarded a Certificate of Completion.

The Foundation Certificate in Quality Management is awarded, by the CQI, following the successful completion of all seven Foundation quality courses.

CQI MEMBERSHIP

Joining the CQI makes you part of a unique network of thousands of professionals working in quality management. Becoming a member of the CQI gives you opportunities for learning, development and networking, as well as unrivalled recognition – showing your colleagues and employers that you’re serious about your profession and committed to developing your expertise.

Read more about membership here.

If you apply for CQI membership at Affiliate or Practitioner grade within 16 weeks of completing your course, the CQI will waive the application fee. Simply email applications@quality.org and request the code.

WHAT WILL I LEARN?

• Overview of management systems and the purpose of ISO 9001:2015.

• Benefits and scope of a management system.

• Seven principles of quality management.

• Overview of:
• System thinking, the supply chain and PDCA
• Seeking opportunities and reducing risk – risk-based thinking
• Challenging the organisation – policy deployment
• Improving the organisation – quality planning
• Managing processes and measuring performance
• Sustaining gains – continual improvement
• Evaluating and improving the organisation – role of audit, assessment and certification.

IS THE COURSE RIGHT FOR ME?

The Foundation courses are perfect for those starting in quality or working in other professional roles – there are no set entry requirements for these courses.

If you are unsure which level or course is right for you, you can use the CQI tool to help you decide or get in touch with us to request a free consultation.

WHAT’S INCLUDED?

Course fees cover tutorial support, course induction, learning, assessment and support materials, an account for our learning management system and CQI and IRCA registration and certification.

HOW WILL I LEARN AND BE ASSESSED?

Develop your competence in quality management with our fully online CQI and IRCA certified courses, which includes:

• Personalised, one-to-one support
  During your course induction you and your dedicated tutor will agree your personalised learning plan. From there, your tutor will be there to provide support and advice throughout your learning journey. 

• Flexible online learning
  Access learning, assessment and support through our online system allowing you to study at a place and time that works for you. 

• Structured and individualised learning and assessment – learn, apply, improve
  Comprehensive learning materials, personalised learning plans and assessment activities are designed to give you the time to build your understanding and demonstrate and apply your knowledge – to your role, workplace and industry – so you build real workplace capability.

All learning within the programme is assessed through completion of a course workbook, where you will demonstrate your understanding of key concepts and quality management principles.

You will receive ongoing assessment feedback from your tutor throughout the course, supporting reflection, further development and the growth of effective quality management skills and confidence in applying them.

HOW LONG WILL IT TAKE?

TYPICAL COURSE DURATION:  4 WEEKS

This assumes you can commit to at least 4 hours of study each week. You and your tutor will agree your planned end date during your induction.

The minimum learning hours for each course is between 8 and 16.

The course resource is comprehensive and so study time can exceed this if you wish to get more out of the course.

The maximum course duration, set by the CQI and IRCA, for each course is 6 months and for completion of the Certificate is 3 years.

WHAT WILL I GAIN?

Once you’ve successfully completed your course, you will be awarded a Certificate of Completion.

The Foundation Certificate in Quality Management is awarded, by the CQI, following the successful completion of all seven Foundation quality courses.

CQI MEMBERSHIP

Joining the CQI makes you part of a unique network of thousands of professionals working in quality management. Becoming a member of the CQI gives you opportunities for learning, development and networking, as well as unrivalled recognition – showing your colleagues and employers that you’re serious about your profession and committed to developing your expertise.

Read more about membership here.

If you apply for CQI membership at Affiliate or Practitioner grade within 16 weeks of completing your course, the CQI will waive the application fee. Simply email applications@quality.org and request the code.

WHAT WILL I LEARN?

• Verbal communications:
  • Creating a clear and concise message
  • Voice and body language
  • Presentation skills
  • Effective questioning
  • Written communications.

• Behaviour in communication:
• Personal styles
• Personality types
• Communication styles
• Listening skills.

• Giving and receiving feedback:
• Feedback framework
• Dealing with conflict.

• Negotiation:
• Negotiation process
• Skills in conducting a negotiation.

• Personal planning:
• Customer and stakeholder communications in your organisation
• Evaluation of communications
• Action planning.

IS THE COURSE RIGHT FOR ME?

The Foundation courses are perfect for those starting in quality or working in other professional roles – there are no set entry requirements for these courses.

If you are unsure which level or course is right for you, you can use the CQI tool to help you decide or get in touch with us to request a free consultation.

WHAT’S INCLUDED?

Course fees cover tutorial support, course induction, learning, assessment and support materials, an account for our learning management system and CQI and IRCA registration and certification.

HOW WILL I LEARN AND BE ASSESSED?

Develop your competence in quality management with our fully online CQI and IRCA certified courses, which includes:

• Personalised, one-to-one support
  During your course induction you and your dedicated tutor will agree your personalised learning plan. From there, your tutor will be there to provide support and advice throughout your learning journey. 

• Flexible online learning
  Access learning, assessment and support through our online system allowing you to study at a place and time that works for you. 

• Structured and individualised learning and assessment – learn, apply, improve
  Comprehensive learning materials, personalised learning plans and assessment activities are designed to give you the time to build your understanding and demonstrate and apply your knowledge – to your role, workplace and industry – so you build real workplace capability.

All learning within the programme is assessed through completion of a course workbook, where you will demonstrate your understanding of key concepts and quality management principles.

You will receive ongoing assessment feedback from your tutor throughout the course, supporting reflection, further development and the growth of effective quality management skills and confidence in applying them.

HOW LONG WILL IT TAKE?

TYPICAL COURSE DURATION:  4 WEEKS

This assumes you can commit to at least 4 hours of study each week. You and your tutor will agree your planned end date during your induction.

The minimum learning hours for each course is between 8 and 16.

The course resource is comprehensive and so study time can exceed this if you wish to get more out of the course.

The maximum course duration, set by the CQI and IRCA, for each course is 6 months and for completion of the Certificate is 3 years.

WHAT WILL I GAIN?

Once you’ve successfully completed your course, you will be awarded a Certificate of Completion.

The Foundation Certificate in Quality Management is awarded, by the CQI, following the successful completion of all seven Foundation quality courses.

CQI MEMBERSHIP

Joining the CQI makes you part of a unique network of thousands of professionals working in quality management. Becoming a member of the CQI gives you opportunities for learning, development and networking, as well as unrivalled recognition – showing your colleagues and employers that you’re serious about your profession and committed to developing your expertise.

Read more about membership here.

If you apply for CQI membership at Affiliate or Practitioner grade within 16 weeks of completing your course, the CQI will waive the application fee. Simply email applications@quality.org and request the code.