MANAGING PROBLEM
SOLVING
(PT205)

DURATION

24 HOURS

SUPPORT

DEDICATED
TUTOR

LEARNING

DISTANCE
LEARNING

COST

£545.00
+ VAT

LEVEL

PRACTITIONER

The CQI and IRCA Practitioner Quality Management courses enables you to develop your understanding of management level quality topics. And, how this knowledge applies to your within your role, organisation and industry. These courses are designed specifically for those working in a quality role who wish to develop their knowledge and skills and / or those who aspire to middle management.

The Managing Problem Solving (PT205) course provides practical skills development of the fundamental tools, techniques and structured methodologies for problem solving. You can find out what you’ll study, how you’ll learn and how you’ll be assessed, below

Download the Practitioner course brochure here.

(Managing Problem Solving – unique ID number 1831).

This course provides practical skills development of the fundamental tools, techniques and structured methodologies for problem solving and the capability to lead a problem-solving team in the application of the key tools and development of robust and sustainable solutions.

  • Approaches to problem solving and their use (such as 3C, 8D, A3, Six Sigma [DMAIC], DFSS, Lean, Kaizen, TPM, Appreciative Inquiry and Kepner-Tregoe)
  • Structured problem-solving approaches (8 Steps).
  • Problem definition and scope (such as Is/is not, description structures and chartering).
  • Roles in problem solving and workshop facilitation
  • Leading teams working with the following tools:
    • Tools to understand current conditions (flowcharts, check sheets, stratification, pareto charts, scatter plots, run charts, histograms, control charts)
    • Tools for root cause analysis (cause/effect diagram, 5 Whys)
    • Solution generation (idea generation, selection matrices)
    • Evaluation of solutions (PDCA)
    • Risk analysis (risk matrix, FMEA, mistake proofing)
    • Implementation of solutions (standardisation, monitoring, follow-up).

All of our courses are delivered by supported distance learning – which simply means you can study at home or work, at a time – and a pace – which suits you.

Once you’ve enrolled, your dedicated tutor will contact you to arrange your induction.  They’ll go through everything you need to know, and you’ll agree your learning plan.

We’ll also email your login details along with a weblink to our online learning system.  Here you’ll have 24/7 access to everything you need to complete your course – your learning, study support and assessment materials and tutor will provide timely advice, support and feedback throughout your course.

This means:

  • You’re not constrained to set dates/times for training – you can start when you’re ready.
  • You can complete your training at a pace that’s best for you – if you have more time than expected you can accelerate your learning and complete earlier than planned.
  • You can access course learning, assessment and study support materials, receive feedback and support and sit your exam at a time and place that works for you.

Once you’ve successfully completed your course you’ll receive a digital CQI and IRCA accredited certificate.  It really is that simple.

  • Assessment for practitioner courses is two-fold. On successful completion of the course workbook for you will sit a CQI-set, multiple-choice (30 question), open book, one hour exam. The pass mark is 66%.
  • Your exam is typically facilitated through work – if this is not an option, please contact us and we’ll provide you with further information on exam options.
  • When you pass the exam you will be awarded a certificate of achievement.

    TYPICAL COURSE DURATION: 8 WEEKS + EXAM

    This assumes you can commit to at least 4 hours of study each week. You and your tutor will agree your planned end date, during your induction. 

    The minimum learning hours for each course is 24.

    The course resource provides additional sources for research and so study time can exceed this if you wish to get more out of the course.

    The maximum course duration, set by the CQI and IRCA, for each course is 6 months and for completion of the Certificate is 3 years.

    The Practitioner courses are aimed at those practising in quality and aspiring towards middle management. At the point of enrolment, we ask you to provide a brief statement on your experience, training, qualifications and study goals (or you can send your CV). Our Programme Lead will assess this to ensure the level is appropriate and will support your development aims.

    Typically, we’d advise at least two years’ experience within a quality management role for these courses.

    Suggested prior learning: Introduction to Problem Solving (FD102).

    If you are unsure which level or course is right for you, you can use the CQI tool to help you decide (https://www.quality.org/training/quiz). Or, get in touch with us to request a free consultation.

    On successful completion you will be awarded a certificate of achievement.

    The Practitioner Certificate in Quality Management is awarded, by the CQI, following the successful completion of all eight Practitioner courses.

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