Spotlight on… Kaoru Ishikawa

Spotlight on… Kaoru Ishikawa

Today we shine the spotlight on the Father of Japanese Quality – Professor Kaoru Ishikawa (1915 – 1989). Instrumental in developing quality initiatives, most notably the quality circle. Karou Ishikawa is probably, best known for inventing the Fishbone diagram...
QUALITY MATTERS – why manage quality?

QUALITY MATTERS – why manage quality?

Programme Lead, Chris Smith PCQI, asks why manage quality and the value effective quality management has for an organisation. The effective management of quality not only creates value for an organisation and its stakeholders but also manages its exposure to risk and...