by Wendy Wilson | Aug 1, 2017 | Grow Your Skills
The importance of interview preparation should never be underestimated. Interviewers are experienced at being able to tell between those individuals who have prepared and those who haven’t. For a few hours of your time you are giving yourself an advantage over those...
by Wendy Wilson | Aug 1, 2017 | Grow Your Skills
What is a Curriculum Vitae (CV)? A CV is a written overview of your skills, education, and work experience. You might also see it called a Résumé. Today most people will type up their CV. You can generally email your CV or print and post it. What is a CV used for? You...
by Wendy Wilson | Jul 13, 2017 | Customer Satisfaction
What is Customer Immersion? In its simplest terms customer immersion is the act of “spending a day in the life” of your customers. Someone from your organisation (usually senior management) becomes a customer and interacts with the organisation so they can go through...
by Wendy Wilson | May 24, 2017 | News
Rove Would Like to Invite You As Our Guests To This CQI Event! Join us and our speaker for the evening, Dr Michael Cousins, where we’ll discuss the process approach principle which for quality management systems has been around for many years, but hasn’t...
by Wendy Wilson | May 18, 2017 | Quality Management
Quality professionals help organisations to deliver. Did you know? 60,000 delegates in over 100 countries across the world take CQI and IRCA Certified Training every year, and Rove are a trusted Approved Training Partner. At Rove, we offer some of the best training...
