QUALITY MATTERS – why manage quality?

QUALITY MATTERS – why manage quality?

Programme Lead, Chris Smith PCQI, asks why manage quality and the value effective quality management has for an organisation. The effective management of quality not only creates value for an organisation and its stakeholders but also manages its exposure to risk and...
Spotlight on… W Edward Deming

Spotlight on… W Edward Deming

William Edwards Deming (1900 – 1993) is widely acknowledged as the leading management thinker in the field of quality.   An American statistician, educator, and consultant whose advocacy of quality-control methods in industrial production aided Japan’s economic...