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QUALITY MATTERS – why manage quality?

QUALITY MATTERS – why manage quality?

Programme Lead, Chris Smith PCQI, asks why it’s important to manage quality and the value effective quality management has for an organisation. The effective management of quality not only creates value for an organisation and its stakeholders but also manages...
Spotlight on… Joseph M. Juran

Spotlight on… Joseph M. Juran

Joseph Moses Juran was born in Romania in 1904 and emigrated to USA in 1912, where he lived until reaching the age of 103 (in 2008). He was an engineer and management consultant who is widely regarded as the founding father of many of the key quality management...