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Spotlight on… Racism and the Law

Spotlight on… Racism and the Law

There’s no escaping the headlines surrounding racism, from; racist chants on and off the football pitch, to the BBC sacking Danny Baker for tweeting a picture of a couple with a chimp following the birth of the Duke and Duchess of Sussex’s baby.   On the back of this,...
Delivering a Great Customer Experience?

Delivering a Great Customer Experience?

What does customer experience mean?   Forrester (Nasdaq: FORR) is one of the most influential research and advisory firms in the world who define customer experience as “How customers perceive their interactions with your company.”   The key word here is “interaction”...
How to successfully navigate interview day

How to successfully navigate interview day

Hoorah, you’ve secured your interview for your dream job and now it’s time to swot up for the interview. From creating a good first impression, to thinking about the types of questions you will asked and remaining cool and collected during the interview, here’s some...
Spotlight on…Being British

Spotlight on…Being British

What does it mean to be British, how do we define it and why is it important? The government states fundamental British values are; democracy, rule of law, individual and mutual respect and tolerance. They are important as they underpin what it is to be a citizen in a...