0191 670 9529
Customer Service

Customer Service Qualifications

The demand for customer service exists in all sectors of industry and commerce in the UK. Due to the diversity of customer service job roles and the generic ‘all sector’ nature of customer service standards, at least three million people work in this area.

Courses Available:


Frequently asked questions:


Is this qualification is right for me?

This is dependent on your job role, experience and aspirations.

Please get in touch and our programme lead can advise on which qualification might be best for you.

When can I start?
We don’t have set enrolment periods so you can enrol on a time that best suits you.
How is this qualification delivered?

This qualification is a combined qualification which means that it is linked to your ability to carry out your role. It assesses both your knowledge and skills. You will also be allocated a Tutor (subject specialist) who will support and guide you during your qualification and will carry out assessments of your work activities. You will also be provided with an account for our web-based system which allows you to access learning and study support materials and much more.

Can I enrol on-line?

We want to make sure that you enrol on the right course at the right level, so that you have every chance of success. This is best achieved through a one-to-one discussion with you so we can fully understand your goals and previous learning experience, as such we don’t currently offer on-line enrolment on our courses.

Contact Us

If you’re interested in one of our courses please call us on 0191-6600355 or email info@roveconsultancy.co.uk, alternatively please enter your details and we’ll get back to you as soon as possible.