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QUALITY MATTERS – why manage quality?

QUALITY MATTERS – why manage quality?

Programme Lead, Chris Smith PCQI, asks why it’s important to manage quality and the value effective quality management has for an organisation. The effective management of quality not only creates value for an organisation and its stakeholders but also manages...
Spotlight on… Joseph M. Juran

Spotlight on… Joseph M. Juran

Joseph Moses Juran was born in Romania in 1904 and emigrated to USA in 1912, where he lived until reaching the age of 103 (in 2008). He was an engineer and management consultant who is widely regarded as the founding father of many of the key quality management...
QUALITY MATTERS – Risky business?

QUALITY MATTERS – Risky business?

Programme Lead, Chris Smith, looks at the impact of Covid-19 across the global economy and how a robust, ongoing and fluid risk management plan should now be a prerequisite for organisations to counter the Covid-19 crisis.   Over this last 12 months we have...
Spotlight on… W Edward Deming

Spotlight on… W Edward Deming

William Edwards Deming (1900 – 1993) is widely acknowledged as the leading management thinker in the field of quality.   An American statistician, educator, and consultant whose advocacy of quality-control methods in industrial production aided Japan’s economic...