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Delivering a Great Customer Experience?

Delivering a Great Customer Experience?

What does customer experience mean?   Forrester (Nasdaq: FORR) is one of the most influential research and advisory firms in the world who define customer experience as “How customers perceive their interactions with your company.”   The key word here is “interaction”...
Understanding your work-based assessment

Understanding your work-based assessment

What is a work-based assessment? Within your apprenticeship programme your tutor will use a variety of different assessment methods. If you are undertaking an Apprenticeship Framework (Level 3 and 4), one of these methods will be a work-based assessment.  You no doubt...
Racism and the Law

Racism and the Law

The Ugly Truth Back in the news and all over social media as American actress Roseanne Barr send out a racist tweet. The backlash results in her show being cancelled by the producer’s ABC. Her sitcom had been off air for 2 decades and one act of racism has resulted in...