There has never been a better time to consider an apprenticeship. Apprenticeships are a great opportunity to follow a real pathway to achieve success in your chosen career.
rove has been delivering a range of Apprenticeships in the public and private sectors in the North East for over a decade.
rove is proud to be on the Education Skills Funding Agency’s Register of Apprenticeship Training Providers (RoATP).
The register is to ensure anyone taking an Apprenticeship is doing so through a quality, registered training provider and rove were awarded their listing in March 2017 when The Department for Education (DfE) and the Education Skills Finding Agency (ESFA) published the new Register.
Every training organisation who has been successful in gaining access to the RoATP have been through a rigorous assessment process to make sure they meet the quality expectations required by the ESFA. As part of the new Apprenticeship reforms which include the Apprenticeship Levy, employers will now choose their training delivery partner from this register for all Apprenticeships starts from May 2017.
Frequently asked questions:
Apprentices are aged 16 or over and combine working with studying to gain skills and knowledge in a specific job.
Apprentices can be new or current employees.
Your apprentice must:
- work with experienced staff
- learn job-specific skills
- study during their working week (for example, at a college or training organisation)
You must pay the apprentice at least the minimum wage.
The National Minimum Wage calculator works out the exact amount that you have to pay an employee.
You can get help from the government to pay for apprenticeship training.
The amount you get depends on whether you pay the apprenticeship levy or not.
You pay the levy if you’re an employer with a pay bill over £3 million each year.
If you don’t need to pay the levy
You pay 10% towards the cost of training and assessing your apprentice. You need to:
- agree a payment schedule with the training organisation
- pay them directly for the training
The government will pay the rest (90%) up to the funding band maximum. They’ll pay it directly to the training organisation.
You could be eligible for extra funding depending on both your and your apprentice’s circumstances.
If you pay the levy
You’ll receive funds to spend on training and assessing your apprentices. The government will add 10%.
How you get your funds and pay for training depends on whether you’re in:
5 Places To Find Out More About Apprenticeships
1. Find an apprenticeship | www.gov.uk/apply-apprenticeship
Create an account, search for the latest jobs, apply and receive text and email alerts about your applications online.
2. Amazing Apprenticeships | www.amazingapprenticeships.com
Your central hub for all the latest apprenticeship information. Download the free Apprenticeship Pack, watch short films, download free posters and much more. Sign up to the newsletter so you never miss a free resource again!
3. National Careers Service | https://nationalcareersservice.direct.gov.uk
Find out more about the different types of careers available to you, receive job search advice and personalised help from careers advisers. You can also access face to face advice, speak to someone on the phone or chat online.
4. Get In. Go Far | www.getingofar.gov.uk
The Get in. Go Far website allows you to hear from real apprentices and employers, watch films and explore the website. There are also case studies available to read so you can find out more about the apprenticeship route.
5. Apprenticeship Guide | www.apprenticeshipguide.co.uk
The Apprenticeship Guide contains brief summaries of every apprenticeship offered in England, plus general careers advice, real life case studies, employer advertising, a directory of training providers and much more.
Our Complaints Policy and Procedure
Rove is committed to providing the best quality learning and services that meet or exceed the expectations of our learners and partners. Comments about our services are actively encouraged and acknowledged as a valuable source of feedback. Where appropriate this may involve change and quality improvement. Learners, employers and other stakeholders can raise their concerns with rove either informally or formally.
Informal complaints are those raised, usually verbally and usually directly with a member of staff involved in delivering the service. The majority of complaints are informal, responded to and usually resolved promptly and effectively. No formal records are kept of these complaints and the person complaining may not perceive the matter as a complaint, rather an enquiry, a suggestion or expression of a concern. The complainant may or may not expect a response but good practice is that they should be thanked, given an explanation or other appropriate response.
The formal complaints procedure provides an opportunity to raise a matter officially:
- in instances where it has not been possible to resolve a complaint at the informal stage
- where a complaint is of a more serious nature
- where the complainant does not wish to raise the matter on an informal level.
The formal complaints procedure covers complaints from:
- learners (or their parents, or their nominated reprlesentative)
- employers (who purchase a service provided by rove)
- other partners (e.g. subcontractors)
Formal complaints must be raised within 90 days of the subject of the complaint arising.
The procedure does not include areas that are specifically covered by the Assessment Appeals Procedure.
Definition of a Formal Complaint
A formal complaint is:
- an expression of dissatisfaction about a matter over which Rove has some control, or is perceived by the complainant to have some control
- is made in writing
- is sufficiently specific to allow for an investigation to take place.
Rove is committed to confidentiality and protection of the complainant. Should the complainant wish to remain anonymous, Rove will endeavour to uphold this, providing it still allows a thorough investigation to be conducted. The complainant should be aware that anonymity may restrict some elements of the investigation or in some cases, prevent a full investigation from taking place. Upon submitting a formal complaint, the complainant will be required to sign a declaration indicating their permission (or not) for disclosure of their identity.
Stages in the Process
– In the first instance, if you are unable to resolve the issue informally, you should write to the member of staff who dealt with you, or their manager, so that he or she has a chance to put things right. In your letter you should set out the details of your complaint, the consequences for you as a result, and the remedy you are seeking.
– You can expect your complaint to be acknowledged within 48 hours of receipt. You should get a response and an explanation within a further 7 days. If you are unsure which member of rove staff to write to, your complaint should be sent to rove’s Centre Administrator.
– Our contact details can be found on the rove website.
– If you are not satisfied with the initial response to the complaint then you can write to rove’s Head of Centre and ask for your complaint and the response to be reviewed. You can expect the Head of Centre to acknowledge your request within 4 working days of receipt and a response within 15 workings days.
– Rove’s aim is to resolve all matters as quickly as possible. However, inevitably some issues will be more complex and therefore may require longer to be fully investigated. Consequently timescales given for handling and responding to complaints are indicative. If a matter requires more detailed investigation, you will receive an interim response describing what is being done to deal with the matter, and when a full reply can be expected and from whom.
If, after Rove processes have been exhausted, complainants have the opportunity to raise their complaint with the relevant external organisation/s:
– Learners undertaking an Apprenticeship should escalate their complaint to the Education & Skills Funding Agency (ESFA). Complainants must contact the ESFA, via the apprenticeship helpdesk on 08000 150400 or email firstname.lastname@example.org within 12 months after the issue happened.
– Learners undertaking regulated qualifications (including as part of an apprenticeship) should contact the appropriate Awarding Organisation (in addition to the ESFA dependent on the complaint).
– NCFE – http://www.ncfe.org.uk/
– iCQ (I can qualify) – https://icanqualify.net/cgi-bin/icanwebsite
– The Chartered Quality Institute (CQI) – http://www.thecqi.org/
The Rove management team is responsible for monitoring complaints made and their resolution.
Interested in one of our courses?
If you’re interested in one of our courses please call us on 0191-6600355 or email email@example.com, alternatively please enter your details and we’ll get back to you as soon as possible.